Director Customer Excellence
Current
Sep 2021 - Present
AeroLeads people directory · profile
Sameh Aly Email & Phone Number
Director Customer Excellence
at
Nakheel
1 work email found
@nakheel.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director Customer Excellence
Location
Dubai, United Arab Emirates, United Arab Emirates
Company size
Who is Sameh Aly? Overview
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Quick answer
Sameh Aly is listed as Director Customer Excellence at Nakheel, a company with 3 employees, based in Dubai, United Arab Emirates, United Arab Emirates. AeroLeads shows a work email signal at nakheel.com and a matched LinkedIn profile for Sameh Aly.
Sameh Aly previously worked as Founder & CEO at Private and Head of Client Relations & Operations at Damac Properties. Sameh Aly holds Certified Consultant (Dubai Economic Department), Business Administration And Management, General Consultant, Certified from American University In Dubai.
Company email context
Email format at Nakheel
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{first}.{last}@nakheel.com
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Profile bio
About Sameh Aly
Senior real estate executive, currently Founder / CEO of Falcon GYR Investment in Dubai, after earlier roles including Head of Client Relations & Operations at DAMAC, and various other positions with DAMAC and others. My career has included company / departmental set-up, developing & implementing new commercial strategy, handling senior client & stakeholder relationships, owning P&L, building / leading high-performing teams, driving change & innovation, establishing new processes and leading sales / business development.I have worked with major with major property development clients in my current role and been involved in major developments whilst at DAMAC. I have consistently outperformed tough commercial targets throughout my career. My communication, leadership, presentation and negotiation skills are first class.
Listed skills include Team Management, Crm, Strategic Planning, Training, and 5 others.
Current workplace
Sameh Aly's current company
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9 roles
Sameh Aly work experience
A career timeline built from the work history available for this profile.
Founder & Ceo
Private
Real Estate and Innovation Consultancy- Established this real estate strategy consultancy and leads the company as CEO; develops & executes overall strategy & associated plans, owns P&L, manages employees, develops and implements business development strategy.- Advises clients on optimally efficient organizational structures, marketing & pricing.
Mar 2019 - Aug 2021
Head Of Client Relations & Operations
- Developed & implemented new CRM strategy & associated plans, devised new processes, introduced a new record system, handled senior client & stakeholder relationships (including with the owners’ association).- Successfully redesigned entire company processes and workflows.- Implemented Salesforce across all departments.- Developed VOC (Voice of Client) to.
Jun 2014 - Mar 2019
Director Client Relations & Head Of Handover
- Set up new Handover and Quality Assurance Department. With major property development clients in my current role and been involved in majorwhilst at DAMAC. I have consistently outperformed tough commercial targets throughout my- Managed and developed the Client Relations Team (Handover and Quality Control teams), improved CR processes / service quality.
Jan 2010 - May 2014
Senior Manager Business Development
- Set-up Business Development Department.- Led drive to achieve customer service excellence through improving processes, functions and systems.- Improved overall service standards by formulating new internal policies.- Handled relationships with key clients including Dubai Land Department, Master Developers, and Trustee Accounts Banks.- Helped improve.
Sep 2008 - Jul 2010
Manager Crm
- Successfully established CRM Department.- Lead, manage and develop the Customer Relations Team ensuring that all processes, functions and systems are in place to provide satisfactory service to our customers from point of sale to hand over of property. - Effectively manage the Department to the quality standards and service levels that DAMAC aspire..
Jul 2007 - Sep 2008
District Service Quality Manager
- Certified as Six Sigma Green and Black Belt in Quality Service from the Mashreq Bank Academy.- Recognized for Best District of the Bank out of 33 branches.- Responsible for creating and driving service standards across Abu Dhabi & Al Ain branches. - To effectively drive, monitor and improve implementation of service across the entire RBG. - Constantly.
Jan 2005 - Jun 2007
Assistant Branch Manager
- Awarded Best Branch Manager for Sales & Quality out of 33 branches.- Assume the responsibilities of Branch Manager in the absence of the Branch Manager- Maximize customer satisfaction with exceptional service and a quality environment.- Assist the Branch Manager in achieving targets sales- Assist in the selection, training, supervision, and evaluation.
May 2003 - Dec 2004
District Sales Manager
- Promoted to District Sales Manager - the youngest in the bank’s history.- Responsible for achieving District sales objectives and targets through managing, training and following up on a sales force of 5 teams, 15-20 Direct Sales Executives each.- Ensure continuous training and follow up on the assigned sales force to meet our vision expectations..
Nov 1999 - May 2003
5 education records
Sameh Aly education
Certified Consultant (Dubai Economic Department), Business Administration And Management, General Consultant, Certified
Certified, Professional Owners Association Management
Rera
Black Belt, Six Sigma, Black And Green Belt
Mashreq Bank
Diploma Of Education, Business, Management, Marketing, And Related Support Services
British Council
B.Sc, Business Administration
FAQ
Frequently asked questions about Sameh Aly
Quick answers generated from the profile data available on this page.
What company does Sameh Aly work for?
Sameh Aly works for Nakheel.
What is Sameh Aly's role at Nakheel?
Sameh Aly is listed as Director Customer Excellence at Nakheel.
What is Sameh Aly's email address?
AeroLeads has found 1 work email signal at @nakheel.com for Sameh Aly at Nakheel.
Where is Sameh Aly based?
Sameh Aly is based in Dubai, United Arab Emirates, United Arab Emirates while working with Nakheel.
What companies has Sameh Aly worked for?
Sameh Aly has worked for Nakheel, Private, Damac Properties, Mashreq Bank, and Citi.
How can I contact Sameh Aly?
You can use AeroLeads to view verified contact signals for Sameh Aly at Nakheel, including work email, phone, and LinkedIn data when available.
What schools did Sameh Aly attend?
Sameh Aly holds Certified Consultant (Dubai Economic Department), Business Administration And Management, General Consultant, Certified from American University In Dubai.
What skills is Sameh Aly known for?
Sameh Aly is listed with skills including Team Management, Crm, Strategic Planning, Training, Senior Manager Crm, Head Of Handover, Business Development Manager, and More Than 15 Years Working Experience.
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