Sameh Anwar Email & Phone Number

Cairo, Egypt

Uber headquarters [November 2018 - April 2020].Community Support Representative - Safety Team.• Delivering warnings to riders and drivers in case of misconduct.• Ensuring the safety of riders and drivers.• Deactivating the vehicles that have been in accidents.• Delivering warnings to riders and drivers in case of misconduct.• Ensuring that the drivers are using their own accounts and that these accounts are not shared with anyone else.

Cairo, Egypt

OptiRanks (call center at iCall) [March 2018 - June 2018].Telemarketing Agent.• Google AdWords telemarketing.• Generating sales leads.• Converting and qualifying prospects.• Communicating with the sales closer.• Following up and coordinating with the prospects and the sales closer.

SiriusXM Canada (call center at Convergys) [March 2016 - January 2018].Sales Agent.• Selling and activating service subscriptions.• Troubleshooting technical issues with the customers.• Cross-selling and upselling.• Handling billing enquiries.

Cairo, Egypt

Samsung UK (call center at Teleperformance) [June 2011 - May 2015].Technical Agent and then promoted to Supervisor.• Troubleshooting technical issues with the customers.• Raising repair orders for faulty units to be sent to repair centers.• Handling escalation calls and dealing with frustrated or dissatisfied customers.• Floor walking and providing support to colleagues and team members.• Communicating with repair centers and following up on the repairs.• Managed my own team after getting promoted to Supervisor and handled extra responsibilities.

Bachelor’S Degree, Computer Science, Very Good

Bachelor’S Degree, Computer Science, Gpa Of 3.1 Out Of 4