Sameh Dewdar Email & Phone Number

Dubai, United Arab Emirates

Abu Dhabi, United Arab Emirates

United Arab Emirates

We are Platinum partner of Avaya and Huawei ,* Installing , Maintenance , Upgrading and Administration for the below Avaya product:1-CM2-AES3-ACR and CRS4-CMS5- SMGR6-SM7-Scopia 8-Messaging9-IP-Office Huawei Product 1- IP telephony Huawei gateways like U1910 , U1911 , U1960 2-Video Conference3- IP surveillance

Smart Villiage , Cairo

Enterprise Egypt TAC is a Technical center supporting all Huawei Enterprise devices all over Africa , middle east and Pakistan  Remote and On Site support for Huawei U19XX IP Telephony PBX , Video conference and Telepresence , IVS and IPCC systems. Configuring related network devices ( IP Telephoney , IPCC, VC , and IVS ) Achievements: Participate in implementing new projects successfully Fast learning for the Huawei different products and technologies  Manage… Show more Enterprise Egypt TAC is a Technical center supporting all Huawei Enterprise devices all over Africa , middle east and Pakistan  Remote and On Site support for Huawei U19XX IP Telephony PBX , Video conference and Telepresence , IVS and IPCC systems. Configuring related network devices ( IP Telephoney , IPCC, VC , and IVS ) Achievements: Participate in implementing new projects successfully Fast learning for the Huawei different products and technologies  Manage various project implementation and training for Schools , Universities , Call centre , Hotels and Army Show less

Cairo, Egypt

Job duties include:- • Avaya Voice Portal “voice portal and EPM ” (Administration and Implementation) • Avaya Meeting Exchange Enterprise MX5.2 ( Administration and Implementation) • Avaya Web Conferencing (Administration and Implementation) • Avaya Contact Centre Express “CCE” (Administration and Implementation) • Avaya Application Enablement “AES” Services (Administration and Implementation) • Avaya IP Telephony (Design, Implement) • Cisco IP Telephony… Show more Job duties include:- • Avaya Voice Portal “voice portal and EPM ” (Administration and Implementation) • Avaya Meeting Exchange Enterprise MX5.2 ( Administration and Implementation) • Avaya Web Conferencing (Administration and Implementation) • Avaya Contact Centre Express “CCE” (Administration and Implementation) • Avaya Application Enablement “AES” Services (Administration and Implementation) • Avaya IP Telephony (Design, Implement) • Cisco IP Telephony (Design, Implement) • Telepresence system (Administration) • Avaya Call Management System “CMS” (Design, Implement) • Avaya Application Enablement Services“AES” (Design, Implement) • TELEOPTI Work Force Management(Design, Implement) • Recording system (Avaya Witness (CSCM 7.7 and 7.8, I-Listen ) (Design, Implement) • Accounting system (call account ) (Design, Implement) • SMS system (administration) (Design, Implement) • Cisco IP surveillance system (IP Camera) • Milestone camera system (Administration) • Cisco Video conference • Monitoring system (Orion)( Administration) • Server Hardware responsibility (installing, troubleshooting) Show less

Cairo, Egypt

Job duties include:-  -Design Avaya enterprise voice solutions and Extreme data network. - Working as a second level support for all voice systems mentioned below. - Creates diagrams & records designating and referencing all telecommunication cables with their respective locations. - Monitor sizing, upgrades and assure performance of all telecommunications systems.  -Maintain a working knowledge of Telecommunication products and services and stay updated with new… Show more Job duties include:-  -Design Avaya enterprise voice solutions and Extreme data network. - Working as a second level support for all voice systems mentioned below. - Creates diagrams & records designating and referencing all telecommunication cables with their respective locations. - Monitor sizing, upgrades and assure performance of all telecommunications systems.  -Maintain a working knowledge of Telecommunication products and services and stay updated with new technology trends and determines the ones suitable for adoption.  -Performs equipment repairs.  -Function as an off hours point of contact in case of unplanned events.  -Technical business development assistance to the sales organization through upstream technical contact with the customer including product presentations, workshops, Meetings, equipment test & evaluation and equipment demonstrations.  -Preparation of technical documentation and scope of solutions.  -Consulting on the introduction of new features in the network for network planning or Network evolution.  -Manage troubleshooting of systems faultiness before escalating to the vendor.  -Administrate voice systems and application servers. - Design optimized solutions that will minimize network cost while ensuring best quality at best operating performance. Show less

Dokki , Giza

#First level support : Troubleshooting with the customer and follow with the internal department till solve the problem #Second Level Support: - Analysis the repeated the problem and validate it with the internal department and working on solving a solution - Prepare a material for all the new technology used - Prepare a guide for troubleshooting steps for each problem

Cairo

 Working in all network passive components ( UTP cable, Fiber Cable, Racks, etc )  Installing the switches  Installing the wireless solutions