Process Improvement Senior Analyst
Current
Sep 2024 - Present
AeroLeads people directory · profile
Sameh Elaraby Email & Phone Number
Process Improvement Senior Analyst
at
Telecom Egypt
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Process Improvement Senior Analyst
Location
Al Jizah, Egypt
Company size
Who is Sameh Elaraby? Overview
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Quick answer
Sameh Elaraby is listed as Process Improvement Senior Analyst at Telecom Egypt, a with 5612 employees, based in Al Jizah, Egypt. AeroLeads shows a matched LinkedIn profile for Sameh Elaraby.
Sameh Elaraby previously worked as Process Improvement Analyst at Telecom Egypt and FTTH Customer Service Representative at Telecom Egypt. Sameh Elaraby holds Bachelor Of Arts - Ba, Geographic Information Systems ( Gis ), Very Good from Ain Shams University.
Company email context
Email format at Telecom Egypt
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Telecom Egypt
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Profile bio
About Sameh Elaraby
As a Process Improvement Analyst at Telecom Egypt, I specialize in analyzing customer feedback and surveys, focusing on the Voice of Customer to measure satisfaction and drive service improvements. My role involves identifying and addressing issues, tracking them to their root causes, and implementing effective solutions to enhance service quality. With over two years in this position, I have developed expertise in leveraging VOC and survey insights to boost customer satisfaction and streamline operations. Prior to this, I worked as an FTTH Customer Service Representative, where I built a strong foundation in customer service and technical support.
Current workplace
Sameh Elaraby's current company
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Telecom Egypt
5 roles
Sameh Elaraby work experience
A career timeline built from the work history available for this profile.
Process Improvement Analyst
Analyze customer feedback and NPS metrics to drive service enhancements and operational efficiencies. identify process issues , recommend improvements, and implement strategies to increase customer satisfaction and simplify workflows
Jun 2022 - Sep 2024
Ftth Customer Service Representative
Provide exceptional support for our fiber optic broadband services, assisting customers with technical issues, service activations, and account management. troubleshoot problems, handle inquiries, and ensure a positive customer experience with professionalism and efficiency.
Sep 2019 - Jun 2022
Customer Service Representative
As a Customer Satisfaction Representative at Orange Egypt, I am dedicated to delivering outstanding service by addressing customer inquiries, resolving issues efficiently, and collecting valuable feedback to drive improvements. My role focuses on understanding customer needs, providing tailored solutions, and upholding the highest standards of service excellence to ensure a positive and seamless customer experience.
Apr 2019 - Sep 2019
Geographic Information Systems Analyst
Central Agency For Public Mobilization And Statistics
At CAPMAS during the 2017 Population Census, I utilized Geographic Information Systems (GIS) to create detailed maps for field agents, ensuring accurate data collection and efficient field operations. My work involved mapping and visualizing geographic data to support the census process.
May 2016 - Apr 2017
Team & coworkers
Colleagues at Telecom Egypt
Other employees you can reach at telecomegypt.com.eg. View company contacts for 5612 employees →
AA
Amany Abdelhady
Colleague at Telecom EgyptEgypt
View →
SS
Seham Saad
Colleague at Telecom EgyptAl Buhayrah, Egypt
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RS
Rahma Soliman
Colleague at Telecom EgyptAlexandria, Egypt
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AK
Ahmed Kholief
Colleague at Telecom EgyptDamietta, Dumyat, Egypt
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OR
Omar Reda Hasanin
Colleague at Telecom EgyptEgypt
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MA
Mohamed Abouelfotouh
Colleague at Telecom EgyptCairo, Egypt
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MH
Mohamed Hesham
Colleague at Telecom EgyptCairo, Egypt
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MH
Mostafa Hussin
Colleague at Telecom EgyptAswan, Egypt
View →
TI
Tarek Ibrahim
Colleague at Telecom EgyptEgypt
View →
BE
Bishoy Emad
Colleague at Telecom EgyptAlexandria, Egypt
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Amany Abdelhady
Colleague at Telecom EgyptEgypt
View →
SS
Seham Saad
Colleague at Telecom EgyptAl Buhayrah, Egypt
View →
RS
Rahma Soliman
Colleague at Telecom EgyptAlexandria, Egypt
View →
AK
Ahmed Kholief
Colleague at Telecom EgyptDamietta, Dumyat, Egypt
View →
OR
Omar Reda Hasanin
Colleague at Telecom EgyptEgypt
View →
MA
Mohamed Abouelfotouh
Colleague at Telecom EgyptCairo, Egypt
View →
MH
Mohamed Hesham
Colleague at Telecom EgyptCairo, Egypt
View →
MH
Mostafa Hussin
Colleague at Telecom EgyptAswan, Egypt
View →
TI
Tarek Ibrahim
Colleague at Telecom EgyptEgypt
View →
BE
Bishoy Emad
Colleague at Telecom EgyptAlexandria, Egypt
View →
1 education record
Sameh Elaraby education
FAQ
Frequently asked questions about Sameh Elaraby
Quick answers generated from the profile data available on this page.
What company does Sameh Elaraby work for?
Sameh Elaraby works for Telecom Egypt.
What is Sameh Elaraby's role at Telecom Egypt?
Sameh Elaraby is listed as Process Improvement Senior Analyst at Telecom Egypt.
Where is Sameh Elaraby based?
Sameh Elaraby is based in Al Jizah, Egypt while working with Telecom Egypt.
What companies has Sameh Elaraby worked for?
Sameh Elaraby has worked for Telecom Egypt, Orange Egypt, and Central Agency For Public Mobilization And Statistics.
Who are Sameh Elaraby's colleagues at Telecom Egypt?
Sameh Elaraby's colleagues at Telecom Egypt include Amany Abdelhady, Seham Saad, Rahma Soliman, Ahmed Kholief, and Omar Reda Hasanin.
How can I contact Sameh Elaraby?
You can use AeroLeads to view verified contact signals for Sameh Elaraby at Telecom Egypt, including work email, phone, and LinkedIn data when available.
What schools did Sameh Elaraby attend?
Sameh Elaraby holds Bachelor Of Arts - Ba, Geographic Information Systems ( Gis ), Very Good from Ain Shams University.
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