- E2E Network Quality Analysis for Core CS & PS Domain, 3G & 2G Access/Core Domains.- 2G/3G network health checks KPIs and detecting operational/capacity problems then work closely with Core/Access teams to investigate in any abnormality in network performance.- Analyzing Network Problems using different tools like Tektronix probing system Tools, Huawei i-Manager and also develop in-house Qlikview dashboards for new KPIs/KQIs.- Define and develop some metrics… Show more - E2E Network Quality Analysis for Core CS & PS Domain, 3G & 2G Access/Core Domains.- 2G/3G network health checks KPIs and detecting operational/capacity problems then work closely with Core/Access teams to investigate in any abnormality in network performance.- Analyzing Network Problems using different tools like Tektronix probing system Tools, Huawei i-Manager and also develop in-house Qlikview dashboards for new KPIs/KQIs.- Define and develop some metrics, Thresholds, counters and some CEM modules that measure customer network experience,- Monitor and evaluate the impact of the chronic and critical network problem on revenue and customer experience then provide regular reports to upper management about needed plan of actions.- Follow up in the NTRA regulator reports on Orange Egypt performance and ensure that all issues raised within the report are handled promptly and efficiently explaining the reason of degradation and ensure solving them.- Manage in-house activities and innovative tools development that aim to increase productivity and reduce wasted time in repetitive tasks or reports.- Ensure that appropriate monitoring activity is performed after all major network actions or upgrades, reporting to engineering / Operations departments main KPIs and KQIs.- Contribute to new features or trials implementations and testing ensuring proper network deployment and operation from lab testing to life trials.- Handle relationship with all QoS suppliers by continuously following up on project execution steps, action points follow up, escalations, hardware / software delivery and acceptance procedure.- Handle technical specification requirement definition for any new RFQ or RFP with new suppliers. Show less

- Core Network Engineer at Egypt Technical Assistance Center (Egypt TAC) Middle East & Africa Regions-Technical support for Huawei Core network products (MSOFTX3000 , UMG8900).- End to End Technical Service request handling.

Working as OSS/BSS senior systems engineer in ALKAN Telecom as partner of Tektronix with the below activities:- Provide deployment and technical services for Tektronix Network Monitoring systems - Work closely with customers to understand their telecommunication networks and perform configuration of Tektronix products to ensure the systems meet customers' needs - Generating technical reports describing the performance of the mobile network on different network interfaces… Show more Working as OSS/BSS senior systems engineer in ALKAN Telecom as partner of Tektronix with the below activities:- Provide deployment and technical services for Tektronix Network Monitoring systems - Work closely with customers to understand their telecommunication networks and perform configuration of Tektronix products to ensure the systems meet customers' needs - Generating technical reports describing the performance of the mobile network on different network interfaces for some customers like Watanyia (Algeria), OTE (Greece), Vodafone (Egypt) and Mobinil (Egypt) and LITC (Libya).- Providing customers with some in-house developed Applications and solutions built on Oracle database to get some KPIs of their Networks. Show less

Working as OSS/BSS systems engineer in ALKAN CIT (visit www.alkancit.com for more info.) as partner of Tektronix (visit www.tek.com for more info.) with the below activities:- Installation, Configuration and Operation of the Geoprobe system (Network assurance system of Tektronix) for Vodafone Egypt, Meditel Morocco and Mobinil Egypt.- Generating technical reports describing the performance of the mobile network on different network interfaces for some customers like Watanyia… Show more Working as OSS/BSS systems engineer in ALKAN CIT (visit www.alkancit.com for more info.) as partner of Tektronix (visit www.tek.com for more info.) with the below activities:- Installation, Configuration and Operation of the Geoprobe system (Network assurance system of Tektronix) for Vodafone Egypt, Meditel Morocco and Mobinil Egypt.- Generating technical reports describing the performance of the mobile network on different network interfaces for some customers like Watanyia (Algeria), OTE (Greece), Vodafone (Egypt) and Mobinil (Egypt).- Providing customers with some Applications and solutions built on Oracle database to get some KPIs of their Networks.- Delivering Projects according to the project plans (Vodafone , Mobinil ,Telecom Egypt and Meditel Morocco )From my current job I gained a very good knowledge and experience in UNIX and Mobile Communications as all of the Geoprobe system components are UNIX based and by using Geoprobe System with its higher level application , we can analyze the mobile network performance on different interfaces and monitor network signaling messages. Show less

Working as OSS/BSS systems engineer in ALKAN Telecom as partner of Tektronix with the below activities: Solve technical issues and help customers to use the system, Answering questions from customers about the features and capabilities of Tektronix system, Communicating customer needs and wishes to our development and presales teams, Helping mobile operators in getting out KPIs from the monitoring system and troubleshooting the links status & traffic,  Open tickets for the… Show more Working as OSS/BSS systems engineer in ALKAN Telecom as partner of Tektronix with the below activities: Solve technical issues and help customers to use the system, Answering questions from customers about the features and capabilities of Tektronix system, Communicating customer needs and wishes to our development and presales teams, Helping mobile operators in getting out KPIs from the monitoring system and troubleshooting the links status & traffic,  Open tickets for the technical issues, update and close them on the ticketing system with brief explanation of the solution for this issue, Escalate some cases to 2nd level support and follow the updates till case closure. Show less

Working as an implementation engineer in QUICKTEL in the field of BSS and Access Network installations and commissioning in the following projects:- GSM in third license project (Etisalat misr) with Huawei as vendor- CDMA project for Telecom Egypt with Huawei and ZTE as vendor- Access network (OLT&ONU) for Telecom Egypt.