Technical Administrate and audit internal helpdesk ticketing system throw service now. Administrate , monitor and troubleshoot backup server "backup exec and veeamAdministrate , monitor and troubleshoot Virtual environment VMWare (VSphere,ESXi,Vcener) Monitor and troubleshoot servers and network component with (PRTG, Nagios)  Recommend hardware specs for PC/Laptop depending on company policy.  Generate hardware & software inventory on SCCM Server using License Management Server. Snow Analysis user requirements and provide adequate support (1st level support). Follow up on 2nd level escalation issues to Network/System Teams and make sure it’s fixed on user/client interface. Using service-now System. Administrate and audit IT Infrastructure Access DB.Management Responsible for auditing & applying 5S policy plan in IT Dep. Create, update & manage an IT applications manual guide for standalone applications. Create, update & manage troubleshooting applications error manual guide for Help Desk Team.  Communicate with Purchase Dep. to get the best benefits for technical offers from suppliers and vendors.  Manage and audit created accounts sheets (user, email, VPN). Delegated from the IT Manager to communicate for the exceptional cases for hardware requirements with requested departments to discuss and demonstrate the root cause for exceptional hardware requirements. Manage & design IT hardware components for Layout design using Microsoft Visio.  Manage and monitor the hardware pro-active plan. Define IT assets specifications based on departments business needs and company standard. Provide weekly/monthly ticketing system reports to IT Manager for Helpdesk team performance review. Building talented team members that will achieve business goals. Forecasting levels of demand for services and products to meet the business needs and keeping a constant check on stock levels.

• Installing Windows, Software applications using IT Management Software Empirum Professional v14. • Troubleshoot Hardware, Software and Maintain Printers & Scanners and Plotters (HP, Cannon, Kyocera & Epson).• Install, troubleshoot Cisco Unified SIP Phones (3905, 7841, 8945, 8831).• Create, assign and modify clients on Cisco Unified SIP Phones using Kurmi Software.• Create accounts (user, email, VPN) using LEONARDO Ticketing System. • Factory layout network schema design using MS Visio 2010.• Configure, administrate and organize network components according to corporate strategies.• Support servers, network and desktop, PCs & Laptop hardware, software and applications.• Have a good knowledge about DNS, DHCP, Active Directory.• Have a good experience about Backup strategy

• First line support for Windows (XP, 7) and MS office (2003, 2010) Clients.• Handle customer requests and inquires.• Installing windows systems on the computers.• Maintenance and troubleshoot computer problems

• Computer hardware and windows basics (A+).• Network fundamentals (N+)• Advanced network infrastructure (CCNA).

• Design and maintain WAN/LAN Network infrastructures.• Divided network throw VLANs, configure switches, routers.• Configure and administer organization network components according to corporate strategies.• Install and configure security cams based on IP address.• Configure wireless networks and access points between branches.

El-Ahram For |Computers and Technologies, Alexandria (Egypt)-Demonstrating how a product meets a client's needs.-Prepare sales offers for computers hardware and software programs.-Installing windows systems on the computers.-Maintenance and troubleshoot computer problems.-Installing and configure printers and scanners.-Handle customer requests and inquires. -Apply standard and advanced ADSL configuration.-Supports End users and troubleshoot technical problems.