Sameh Farouk Email & Phone Number

Abu Dhabi, United Arab Emirates

United Arab Emirates

United Arab Emirates

Provide support, architecture, design, install and configure for Microsoft, Sitecore and Cisco products. Specialize in Office 365, EMS, Azure Cloud, AWS Cloud, Azure DR, Active Directory, Hyper-V, Exchange, TMG, DPM, FIM, ADFS, WAP, SCCM, SCOM, SharePoint, Windows 2008-2012 R2, Infrastructure Switching and Routing.Provided day-to-day support, training, and technology implementation for Microsoft Customers for small, medium and large sized enterprise corporates, Conceptualized and implemented systems deployments and upgrades. Worked with Customers to analyze current environments needs and identify areas in need of improvement.Architecture and design all company’s infrastructure proposals and technical guides that exceed the customers’ expectations using the best and new Microsoft technologies. Developing proposal management plan, including the proposal schedule and assignments, set of requirements and technical parameters, sizing hardware and software requirements for large scaled solutions, providing specific recommendation/features and scalability that meet customer’s specific requirements considering growth and change to ensure progress milestones are achieved and proposal is submitted on time. Designing the optimal infrastructure for the customers’ organization, developing a roadmap for building a flexible, responsive IT infrastructure aligned with business goals and drive maximum results from investment.Managing customer support contracts. Responsible for service excellence in all areas of support delivery to the customer, fostering customer loyalty, improving satisfaction, growing customer base and generating new businessConsulting my team in any technical requirements to provide best customer experience and to determine the root cause analysis for resolved issues at customer request. Assisting customers with support planning, upgrade and maintenance updates by providing input to implementation plan.

Egypt

Internal and External ConsultancyLeading a team of 5 employees (3 Senior Systems Engineers and 2 junior Systems Engineer) and direct reporting to managerProviding technical support and training to a team of consultantsResponsible for all Network Infrastructure (Devices and Services) over 5 branchesSpecialize in Microsoft and Cisco Infrastructure, Systems Management and deployment solutionsTroubleshooting technical problemsMonitoring and supervising multiple projectsReporting to the managing director on daily activities of the teamRecovering systems from accidental failuresMaking researches upon new technologies, tools and platforms in order to decide which is more compatible with current environment and much healthier for future planning.

Internal and External ConsultancyLeading a team of 4 employees (3 Senior Systems Engineers and 1 junior Systems Engineer) and direct reporting to managerProviding technical support and training to a team of consultantsResponsible for all Network Infrastructure (Devices and Services) over 5 branchesSpecialize in Microsoft and Cisco Infrastructure, Systems Management and deployment solutionsTroubleshooting technical problemsMonitoring and supervising multiple projectsReporting to the managing director on daily activities of the teamRecovering systems from accidental failuresMaking researches upon new technologies, tools and platforms in order to decide which is more compatible with current environment and much healthier for future planning.

Egypt

Acting as second line support for over than 800 users, applying extensive experience in supporting users ensuring their satisfaction regarding their machines, network and development environment.Installing, configuring and maintaining infrastructure network, LAN/WAN network designing, implementing, managing and support including Cisco Routers, Switches, Firewalls, Wireless LAN Controllers, Call Managers and WIFI Access points.Production Environments planning, building, managing and support including Active Directory servers, Exchange Mail servers, Intranet and web services.Planning and designing backups, backup services and sending media tapes to external safe.Planning and designing Disaster recovery, and making simulations for the worst cases of catastrophic circumstances.Making researches upon new technologies, tools and platforms in order to decide which is more compatible with current environment and much healthier for future planning.Applying new technologies to enhance core and medium network and environments to guarantee much smoother, secure and helpful development and production environments.Being proactive. Auditing on all production servers, network devices and LAN/WAN connection status, keeping our live services available all the time.Monitoring all production servers and services in order to be proactive and to resolve any issues in less downtime.Dealing with vendors to get the latest and more compatible network devices, servers and production tools.Managing all company services:Switches, routers, Call Manager, Cisco NAC, Wireless controller and firewallsIntranet servers Internet, web and hosting servicesInternal production servicesMonitoring systemsActive DirectoryExchange ServerBackup, restore and disaster recovery planning.

Egypt

Provide technical support for over 300 internally users to ensure proper maintenance of networks and its connectivity performance, workstations, laptops, servers, accounts and applications. Respond to user requests and expediently resolve and trouble problems to maximize system uptime. Leading Juniors to have the sufficient experience in communicating and dealing with users and their issues to achieve the desired quality of service, training them on our current and new technologies in order to have the required knowledge of the corporate platforms and projects. • Experience with Microsoft products and Operating Systems.• Experience in building, troubleshooting, and upgrading computers & Servers in general.• Managing & Troubleshooting - Virtual and Physical environments. - Managing & Maintaining company source control. SourceSafe, SVN and TFS. - Windows environments (2000-2008 R2,XP-7) - Virtual Server & Hyper-V environments.• Installing and configuring all Microsoft products.• Installing and maintaining DELL & HP Servers.• Installing MS SQL Server (2000-2005-2008).• Managing and installing Performance labs (Software, Hardware, and Network)

Egypt

Provide technical support for over 100 users and ensure proper maintenance of networks and its connectivity performance, workstations, servers, accounts, applications, printers and peripherals. Respond to user requests and expediently resolve and trouble problems to maximize system uptime. Deploying and managing servers, workstations, printers, users’ & computers’ active directory accounts. • Experience with Microsoft products and Operating Systems.• Experience in building, troubleshooting, and upgrading computers & Servers in general.• Managing & Troubleshooting - Virtual and Physical environments. - Managing & Maintaining company source control. SourceSafe, SVN and TFS. - Windows environments (2000-2008 R2,XP-7) - Virtual Server & Hyper-V environments.• Installing and configuring all Microsoft products.• Installing and maintaining DELL & HP Servers.• Installing MS SQL Server (2000-2005-2008).• Managing and installing Performance labs (Software, Hardware, and Network)

Very Good, Computer Science, Very Good

 Major: Information Technology (Computer Science).  Minor: Business Administration.

Education record