Sameh Hamdy Email and Phone Number
A motivated and hard driven product manager with over 15 years’ experience in customer service, People management, Business development, innovation and technical understanding with a developed strong proven skill set in middle management. A very strong edge in developing creative new ideas that have positively impacted the business and has increased revenues and growth in fierce competition. Actively involved in bringing new business and strengthening processes to the that had helped exponentially increase not only business KPI’s like customer satisfaction but also creating the product mix that works and sells more. An excellent soft skill set with exceptional negotiation, communication, motivating, interviewing and presentation skills. I do strongly believe that I could both add strong value to you given that my key strengths driven to creation and initiation of creative ideas that have crucial Business impact and increase corporate ROI
Orange Business Services
View- Website:
- orange-business.com/en
- Employees:
- 1000
-
Senior Product ManagerOrange Business Services 2016 - PresentSolutions marketing manager for Service Integration and Management (multi sourcing services integration) for orange business services . not limited to : - Defining the long term strategy of the offer and create product road map- Developing Product pricing strategies and product policies- Determining product packaging solutions- Developing SIAM marketing plan and event campaigns to generate product awareness and demand plan product launch- Supporting sales and marketing with the necessary solution knowledge and technical expertiseconduct solution presentations with Business Development - Developing sales tools and sales training material revolving on SIAM know how - Supplying sales with latest research and marketing information on SIAM trends and market changes - Driving ongoing improvement in sales and profitability of the solution . -
Innovation ManagerOrange Business Services Oct 2014 - Sep 2016In charge of Introducing new ideas, process , tools or products which involves workers at every level in contributing creatively to a company's product development, manufacturing and marketing.Analyses market demand, create value-add solution to position them and extend OBS portfolio that contribute to the Service Management strategy and vision. Duties will be but not limited to : - Identify opportunities for performance improvement and Innovation with a strong technology content- Study these opportunities and assess their potential benefits and positioning in OBS portfolio- Support the International Marketing managers Customer Journey and Solutions in the updating of the Corporate strategic plan- Support the International Marketing managers Customer Journey and Solutions in the updating of the Corporate strategic plan- Provide analysis , new trends about new technology, new features in line with OBS vision and strategy for the service management domain.Concepts /New product features. - Setup and organize OBS customers demos about new technology, new features.- Build innovative features in Service Management domain with a demo/concept approach- Help Company product management to move from a concept to a new product feature.
-
Product SpecialistOrange Business Services Oct 2013 - Oct 2014Support the Product Manager during pre sales and post sales stages to address technical features related to network, security, applications domains.-evaluate new technologies and identify new opportunities to expand and continually improve the product, therefore maintaining or increasing differentiation and client relevance-Maintain up to date knowledge of technology and technological advances particularly with current and proposed partner technologies.-Responsible for creation, delivery and support of demonstration envrironement and content for internal events (e.g., RKO, SKO, BU and management meetings) and external events (e.g., Connect, Orange Business Live, Sales Conventions, User groups)-Design, deliver and support product demonstrations at pre sales stage for bid support purpose.-Responsible for availability , accuracy, delivery, and quality of the product demo environment.Develop training kits for the product.Maintain up to date knowledge of technology and technological advances particularly with current and proposed partner technologies.As a multi-vendor offer ensure that a consistent approach to CIC exists aligning deliverable to match a common definition, irrespective of technology.-Product pricing activity using pricing tool coming from regional Service Management practice or Complex Solution-Contribute to product and service launch information and case studies. -Demo platform mgt with release mgt with prod version- Customer demo setup/customization- Bid support, pricing -
Subject Matter Expert And Service Management Project ManagerOrange Business Services Oct 2012 - Oct 2013Cairo-a key actor for project development of new products-Validate the completeness of marketing materials, a process perspective and tools -Harmonize the design of new services within the technical and commercial catalogs-Responsible for ensuring delivery of High Focus TTM/Non TTM/Transversal Projects (Cross BU) along with following areas-Participat in the definition of the operating account of the new product by consolidating cost elements associated with the process and tools - Lead new Service management customer implementations till activation of service .
-
Global It Helpdesk SupervisorOrange Business Services Mar 2008 - Oct 2012Serving Over 13,000 Employees Globally with over 220 Applications in 222 countriesResponsibilities : Ensure IT operational services are provided in accordance with established service levelsto customers, internal users, and partners. Of the few ,Staffing –Mentoring Coaching ,motivating and managing the team that’ goes to deliver excellent development of team to ensure skills levels match both current and future operational and customer requirements. Actively participating in the development and implementation of new operationalprocesses and in the modification of current process when needed. Implementation of strategies and processes to ensure employee satisfactionwhich gave a balance inline with them and company goals and strategies through ITILalignment in process and ticketing Systems (Genergy )
Frequently Asked Questions about Sameh Hamdy
What company does Sameh Hamdy work for?
Sameh Hamdy works for Orange Business Services
What is Sameh Hamdy's role at the current company?
Sameh Hamdy's current role is Senior Product Manager at Orange Business| Enthusiast , curious,intuitive,driving innovation to customer value|Market intelligence, |AI,Agile Safe,Design thinking.
What schools did Sameh Hamdy attend?
Sameh Hamdy attended Hec Paris, Edinburgh Business School, Heriot-Watt University, Edinburgh School Of Business -Uk, Hec Paris, Itil.
Not the Sameh Hamdy you were looking for?
-
Sameh Hamdy
Cairo, Egypt -
Sameh Hamdy
Cairo, Egypt -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial