Seasoned professional with 19+ years in Telecom (Credit & Collection, Fraud management & Customer Care ) Effectively Managing teams of Managers, Supervisors, Credit analysts and outbound agents(70+)Strong gap analysis background & process re-engineering Proven record in restructuring Experienced in managing, coordinating, negotiating and motivating outside vendors; analyzing and defining work instructions in line with business processes Ability to develop business policies Recognized communication skills with stakeholders on executive and technical levelsKnow-How of the operation and the employment of different Credit / Collection & fraud polices within highly competitive markets with insightful understanding over its impacts on the broad organizational commercials objectives and customers fulfillment obligation.Sameh is Mobily revenues knight guard through a sophisticated mechanism that works on setting the right metrics, eco system, scorecard and running the regular maintenance of Mobily existing and/ or potential customers credit which uniquely positioning Mobily in a very healthy cash flow scale and a bad debt % that exceeded industry benchmarks.Specialties: Recognized communication skills with stakeholders on executive & technical levels to provide Credit ,Outbound and Collection plans execution,risk management, fraud, revenue assurance & all relevant system implementation not limited to Collection system, High Usage and Fraud Management Systems- Certified in Credit Control & Debt Management from UK-LONDON ( Accredited by the British Council)- Certified in Corporate Credit Analysis & Financial Modeling – UK – EUROMONEY
Listed skills include Risk Management, Telecommunications, Team Management, Call Centers, and 36 others.