Senior Customer Service Representative
Current Ensuring that all visa applications such as; Visit, Employment, Residence, Termination, andLabor cards are presented and completed on time in order to comply with Government laws and regulations. Communicates information on all existing and new Free Zone products and services utilizing opportunities for business expansion supported by the Business Development function. Updates client information on the Sales force system ensuring efficient client tracking at all stages of registration and licensing Communicates collected feedback from key client holders to the Key Account Manager in order to support service improvement initiatives. Maintains clear and constant levels of communication with back office Registration and Licensing team to ensure the delivery of a quality service to key account holders. Maintain High Knowledge of all processes and procedures and system flows in order to maximize efficiencies and reduce client touch points where feasible.
