Sameh Mourad Email & Phone Number

Cairo, Egypt

➢ Handled P&L responsibility for NE sales and marketing operations for all branches. Provided purpose, direction, and motivation for all sales staff as well as trained/oversaw sales staff based on skill matrix requirements to ensure continual growth.➢ Provided a strong focus on customer needs and expectation by using customer validation to measure customer satisfactions and doing market feedback analysis using 7 scales customers’ survey forms to help increase profits and meet sales goals.➢ Developed strategic marketing plans including the cultivation of existing and new relationships to expend and grow market share.➢ Led competitor and customer satisfactions analysis to plan strategy for changing weakness to strength and threats to opportunity.➢ Continuously monitored the performance and progress of marketing initiatives versus prescribed goals to improve productivity.➢ Spearheaded proposal preparation teams and developed quality and accurate technical and commercial bids in a timely manner.➢ Stipulated in the approved marketing plans and within specified budgets, monitored proposal preparation budgets, and ensured the accuracy of the cost of commercial tenders, confirming that risks are addressed and mitigated to promote smooth operations.➢ Contributed towards the development of corporate strategies by working closely with the Senior Management Team colleagues. Introduced new cost structures, products and pricing strategies and managed KPI for all team members, deploying marketing mix.➢ Deployed CRM with all functions & sales activities as well as monitored pipeline to focus on all opportunities, dashboards, & reports.

Jeddah Governorate, Saudi Arabia

➢Supervised P&L responsibility for all service operation in KSA, including overseeing and maintaining necessary improvements in the Service Field business while guiding principles that aim to positioning Otis KSA in the forefront position among all the competitors.➢Led activities and maintenance of the largest mega projects in Saudi, the Metro project (217 units) & Jamarat project (358 units).➢Demonstrated proficiency in work by closely defining and implementing strategies for growth in alignment with Otis Global initiatives, additional to the local management ongoing and future initiatives and vision for OTIS KSA to ensure company growth.➢Took full responsibility for monitoring and covering up reinforcement of environmental, health and safety guidelines, service excellence, HC & routs optimizations, labor and materials cost control, T repairs, modernizations, and BEx installations.

Jeddah

➢Monitored overall P&L responsibility for over 3 branches and 3 remote area, including spearheading and maintaining all operations consisting of sales, construction, modernization, preventative maintenance, and repair of elevator and escalator units.➢Developed customer relationships to build a solid customer pipeline with a disciplined approach for successful selling philosophies.➢Provided a keen eye on promoting/selling Otis product within all branches geographically to get maximum customer satisfaction.➢Supervised EH&S activities, including training and evaluating all assigned employees to drive their professional growth. Grew existing relationships in accordance with company direction and initiatives to promote guidance and encouragement.

Jeddah

➢Oversaw and managed P&L responsibility for 7 branches and 3 remote areas. Provided a strong focus on running all operations consisting of sales, construction, modernization, and preventative maintenance and repair of elevator and escalator units. ➢Managed all activates inside all branches. Provided direction for 8 direct salaried employees through sales assistance and supervision.➢Facilitated EH&S activities, including training and evaluation of all assigned employees. Monitored the performance and progress of marketing initiatives versus goals as well as grew existing relationships in accordance with company direction and initiatives.➢Developed and implemented competitive strategies to increase internal efficiency and customer satisfaction within the market.➢Managed and organized direct reports, provided coaching, mentorship and guidance to employees, created and executed training and development plans for all branch employees, and promoted constructive feedback to promote employee development.➢Ensured safety training and communications are delivered in accordance with company requirements.

Jeddah , Saudi Arabia

➢Spearheaded P&L responsibility for NE sales and marketing operations for all branches. Demonstrated leadership skills by providing purpose, direction, and motivation to over 16 direct salaried employees (NE sales staff) and 2 sales managers.➢Formulated and implemented Product Pricing Policy in order to compete and succeed in the market and gain Market Share.➢Executed customer validation and measured customer satisfactions through market feedback analysis and by using 7 scales customers’ survey forms to identify customer needs and expectations as well as enhances established processes and procedures.➢Trained the sales staff based on skill matrix requirements, cultivated existing and new relationships with customers, and brainstormed and implemented strategic marketing plans to effectively grow market share and drive continual company growth.➢Closely monitored the performance and progress of the company as well as executed competitor and customer satisfaction analysis.➢Oversaw and led proposal preparation teams and developed quality and accurate technical and commercial bids in a timely manner.➢Ensured proper understanding of the scope of work, implemented bid strategy, and responded to technical/commercial queries.➢Supported business development activities through perpetration/submission of pre-qualification packages for prospective clients.➢Focused on the gaps to solve/mitigate possible problems. Meticulously assessed all processes through QCPC, RRCA and IM chart.➢Contributed towards the development of corporate strategies by working closely with the Senior Management Team colleagues. Introduced new cost structures, products and pricing strategies and managed KPI for all team members, deploying marketing mix.

Jeddah

➢Closely followed and developed pricing policies, sales terms, and conditions to help the company ensure profitability and growth.➢Promoted and successfully sold Otis products within all branches in the geographical area to get maximum customer satisfaction.➢Forecasted annual net sales by value, product mix, profitability, and key account for the company to track progress and updates.➢Provided accurate annual and rolling sales revenue forecasts by value, quantity/product mix, profitability and key accounts.➢Built a solid customer pipeline with a disciplined approach to attain successful selling philosophies and enhanced processes.➢Used sales forecasting and strategic planning to ensure the sale and profitability of products and services. Closely analyzed business developments, monitored market trends, and assessed processes by focusing on the gaps using QCPC, RRCA & IM chart.

Makkah, Saudi Arabia

Cairo, Egypt

Master Of Business Administration (Mba)

Bachelor Of Engineering - Be, Electrical And Electronics Engineering