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Sameh Diab Email & Phone Number
Client Relationship and Support Manager
at
Stealth Startup
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Client Relationship and Support Manager
Location
Dubai, United Arab Emirates
Company size
Who is Sameh Diab? Overview
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Quick answer
Sameh Diab is listed as Client Relationship and Support Manager at Stealth Startup, a with 70 employees, based in Dubai, United Arab Emirates. AeroLeads shows a matched LinkedIn profile for Sameh Diab.
Sameh Diab previously worked as Customer Experience Manager at Cartlow and Business Process Outsourcing at Ogram. Sameh Diab holds Bachelor'S Degree from Future Academy.
Company email context
Email format at Stealth Startup
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Stealth Startup
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Profile bio
About Sameh Diab
Dynamic and proactive Customer Experience Manager with demonstrated experience of +10 years in Customer Support, Contact Center Operations, Customer Success, Client Relationship Management (CRM), Account Management, and Marketing with sharp leadership and communication skills. In mission to build strong milestones, define SLAs and efficient strategies. Extremely observant, and enjoy the teamwork. I own very good analytical skills & critical thinking.E-Commerce | Shipping | Logistics | Supply Chain | BPO | Account Management | Data Analysis | Customer Success | CX | Planning | KPI | OKR | AI Prompts
Listed skills include Leadership, Presentation Skills, Client Relations, Arabic, and 26 others.
Current workplace
Sameh Diab's current company
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Stealth Startup
9 roles
Sameh Diab work experience
A career timeline built from the work history available for this profile.
Customer Experience Manager
Current- Reporting to CX Director.- Reviewing daily, weekly, monthly and quarterly reports focusing on performance goals.- Drawn and enhanced CX Customer Journey (CJ) and after-sale process.- Managed all Customer Service projects coordination and deliverables within operations by individually handling and/or collaborating internally and externally with other teams.- Enhanced, replenished and maintaining an up-to-date call center inbound & outgoing calls scripts in compliance with… Show more - Reporting to CX Director.- Reviewing daily, weekly, monthly and quarterly reports focusing on performance goals.- Drawn and enhanced CX Customer Journey (CJ) and after-sale process.- Managed all Customer Service projects coordination and deliverables within operations by individually handling and/or collaborating internally and externally with other teams.- Enhanced, replenished and maintaining an up-to-date call center inbound & outgoing calls scripts in compliance with company approved process and policies.- Close coordination with Product Team to ensure all applications performance is on track.- Managing and monitoring escalation process where complaints are raised by customers caused by unsatisfactory reasons.- Conducted thorough analysis to identify areas of improvement, building strong coordination with relevant teams to fix root causes.- Key focus on quality performance at queue level in addition to ensuring concerned team presence in calibration sessions.- Ensure that operations risks are identified, analyzed, mitigated and escalated, and handled as appropriate for the business function.- Monitoring customers’ refunds and withdrawal requests of all customers as part of after-sale journey.- Planning and providing required training in order to support the learning and growth goals per individual and group-level.- Outlining department policies, procedures and SLAs to meet business requirements.- Assisting in hiring best candidates.- Working closely with supportive departments for the well-being of staff, employee engagement initiatives, reward and recognition programs aligned with Cartlow policy and standards.- Ensuring daily KPIs’ targets are met.- Minimized CX operations risks to minimum; analyzed, escalated, and handled appropriately for the business function. Show less
Mar 2022 - Present
Business Process Outsourcing
Dec 2021 - Jun 2022
Client Support Quality Assurance Manager
Jun 2020 - Oct 2021
Client Support Team Manager
Oct 2018 - Oct 2021
Client Support Specialist
Oct 2016 - Sep 2018
Customer Service Specialist
Mar 2016 - Sep 2016
Telesales Executive
Jul 2012 - Oct 2014
Telesales Executive
Starware
Sep 2011 - Jul 2012
2 education records
Sameh Diab education
Bachelor'S Degree
Future Academy
Bachelor Of Education - Bed
FAQ
Frequently asked questions about Sameh Diab
Quick answers generated from the profile data available on this page.
What company does Sameh Diab work for?
Sameh Diab works for Stealth Startup.
What is Sameh Diab's role at Stealth Startup?
Sameh Diab is listed as Client Relationship and Support Manager at Stealth Startup.
Where is Sameh Diab based?
Sameh Diab is based in Dubai, United Arab Emirates while working with Stealth Startup.
What companies has Sameh Diab worked for?
Sameh Diab has worked for Stealth Startup, Cartlow, Ogram, Fetchr, and Fas.
How can I contact Sameh Diab?
You can use AeroLeads to view verified contact signals for Sameh Diab at Stealth Startup, including work email, phone, and LinkedIn data when available.
What schools did Sameh Diab attend?
Sameh Diab holds Bachelor'S Degree from Future Academy.
What skills is Sameh Diab known for?
Sameh Diab is listed with skills including Leadership, Presentation Skills, Client Relations, Arabic, Account Management, Sales, Enterprise Resource Planning, and Microsoft Powerpoint.
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