Sameh Nabil Email & Phone Number

Abu Dhabi, United Arab Emirates

Al Wathba Luxury Collection Resort And Spa

Luxury Collection Resort , Ajman

United Arab Emirates, Abu Dhabo

Pre-opening responsibilities•Third parties contracts (limousine, Newspaper, Pest control, TV channels, Cleaning Company & Security Company, outsource laundry, florist, control).•SOPs and Job description •Critical path completion. •Opera installation.•Translation of all collaterals and signage.•Pricing (Business centre – Health club- Telephone

United Arab Emirates, Abu Dhabi

•Together with direct reports, take a leading role in positively representing the company with guests, reinforcing a customer focused approach to hotel operations at all times – and harnessing Guest Satisfaction Index (GSI) data is a tool to measure success •Provide clear leadership for quality and Process Improvement initiatives aligned with business goals and objectives, maintaining close liaison and support for teams – specifically Six Sigma/Progress•Together with the Director of Revenue, ensure that reservation patterns, overbooking and yield opportunities are maximized to best effect.•Ensure that all written guest feedback concerning Guest experiences is responded to within 48 hours of receipt. •Participate as a member of the Hotels Fire and Emergency Team as required•monitoring and analyzing customer feedback/data and where applicable act upon guest comment through the Guest Satisfaction Index and In House data collection methods (e.g. Guest Questionnaire/comment cards)

United Arab Emirates

•Five stars hotel, Al Ain, 202 Rooms•Ensure front of the house team, work with a sales focus attitude and are aware of the sales opportunities within the hotel, which will assist with the maximization of revenue.•Ensure a high level of communication is maintained between Front office and all other departments.•Focus team on hospitality.•Ensure job skills training is followed