Ensure all operations are carried on in an appropriate, cost-effective wayImprove operational management systems, processes and best practicesPurchase materials, plan inventory and oversee warehouse efficiencyHelp the organization’s processes remain legally compliantFormulate strategic and operational objectivesExamine financial data and use them to improve profitabilityManage budgets and forecastsPerform quality controls and monitor production KPIsRecruit, train and supervise staffFind ways to increase quality of customer serviceKnowledge of organizational effectiveness and operations managementExperience budgeting and forecastingFamiliarity with business and financial principlesExcellent communication skillsLeadership abilityOutstanding organisational skillsDegree in Business, Operations Management or related field

Recruiting, training and supervising staff.Agreeing and managing budgets.Creating staffing rotas.Planning menus.Ensuring compliance with licensing, hygiene and health and safety legislation.Promoting and marketing the business.Overseeing stock levels and ordering supplies.Handling customer enquiries and complaints.Taking reservations.Greeting and advising customers.Problem solving.Preparing and presenting staffing/sales reports.Keeping statistical and financial records.Assessing and improving profitability.Liaising with customers, employees, suppliers, licensing authorities and sales representatives.