Sameh Ramadan Email & Phone Number

Egypt

Riyadh, Saudi Arabia

Cairo, Egypt

Cairo, Egypt

Responsible to understand customer requirements, work with the internal technology teams to design solutions to address those requirements,Present solutions to customers to obtain technical buy-in, estimate the bill of material and level of effort in terms of services and compile technical proposalsResponsible to work with vendor pre-sales teams to arrive at the best possible alternative amongst possible solutionsResponsible to identify the right vendors for a technologySecuring needed commitments from client’s technical staff to ensure that deal is “technically” closedActing as a business development member towards any of potential opportunities within customer firms by collaborating with sales team to ensure these opportunities are effectively covered.

Cairo Governorate, Egypt

This role participates in remote technical support of IBM hardware and software products and/or systems and may include the following: Provide remote troubleshooting and analysis assistance for installation (or reinstallation), usage and configuration questions. Provide answers for general usage and operation questions. Provide problem determination / problem source Identification. Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps). Identify known defects and fixes to resolve problems. Provide assistance on supported product known defects for which available corrective service information and program fixes are available. Identify suspected defects and engage development teams to assist in resolution. Provide assistance with questions regarding product documentation related to the supported products. Interpret online manuals regarding IBM code and application interfaces. Collaborate with other support centers and business units to provide seamless problem resolution. Demonstrate proficiency in the hardware and software platform supported by maintaining applicable technical certifications. Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. Demonstrate excellent oral and written communication skills. Position may require industry certification and skills training requirements.