Sameh Reda Email & Phone Number

Kuwait

• Analyze and validate all functional decisions for the projects and client business requirements, and relate them to ITS products capability to ensure optimum utilization.
• Ensure that all pre-sales activities are executed to the highest possible standards and that all proposals provide a compelling value proposition and truly meet the customer’s needs.
• Create and implement workflows, sales cycle plans, and projections across pre-sales discipline of running the business to achieve revenue goals.
• Support with technical qualification of sales opportunities.
• Provide answers to technical questions in an (RFI) and (RFP)
• Build custom product presentations and demonstrations as per customer business and scope.

Kuwait

• Provided consultancy and advice to clients and ITS consultants on matters related to the implementation of ITS products.
• Gave recommendations on how we can better position our solutions with focus on technology advancements.
• Created and reviewed RFI/RFP proposals made to customers in order to improve the value proposition and demonstration scenarios.
• Conducted custom solution demonstrations focusing on customer business and operations value befits.
• Recommended and documented new processes that resulted in cost reduction.
• Discussed and gathered business requirements from business users and transfer it into application requirements.

Kuwait

• Assisted Product Manager in the following areas:
• Researched and analyzed market conditions, articulated market requirements and opportunities.
• Identified key competitor and consumer trends
• Determined product specifications and assisted in creating a product roadmap.
• Prepared documents including market requirements and product use cases to drive product activity.
• Oversaw product development, monitored product inventory, and conducted product presentations.

Kuwait

• Developed implementation plans, gathered requirements and performed business analysis.
• Allocate implementation tasks to the onsite staff to provide post implementation functional and technical support, and followed up the onsite activities in different sites.
• Guided implementation team for any business issues or implementation issues during the implementation phase.
• Assisted in advising the client on means to close requirements and application gaps and provided information and knowledge about the system under implementation.
• Prepared GAP analysis document.
• Provided system training to customers

Kuwait

• Determined appropriate products or services with clients or customers to define project scope,
• Acted as primary project contact for clients and internal groups.
• Provided continuous project feedback and status updates to key stakeholders.
• Developed project plans and related task lists as necessary, updated plans accordingly.
• Worked with clients to determine parameter settings and key parameters into proprietary databases.
• Managed multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements.

Kuwait

• Quickly understood the business issues and data challenges of clients' organizations and industries.
• Identified client organization's strengths and weaknesses and suggested areas of improvement.
• Reviewed and edited requirements, specifications, business processes, and recommendations related to the proposed solution.
• Developed functional specifications and system design specifications for client engagements.
• Led testing efforts.
• Ensured issues are identified, tracked, reported on, and resolved in a timely manner.

• Analyzed customer product issues within released applications.
• Worked with product development, R & D and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.
• Collaborated with team members to share knowledge of issues and corresponding resolutions or workarounds.
• Understood the applications to provide answers and training to Technical Support and Sales Departments.
• Developed training materials and web based support materials.
• Supported the Technical Support Centers, Sales, Value Added Resellers (VARS), Original Equipment Manufacturers (OEMs), and high profile corporate customers.