Sameh Reda Email & Phone Number

Kuwait

• Analyze and validate all functional decisions for the projects and client business requirements, and relate them to ITS products capability to ensure optimum utilization.• Ensure that all pre-sales activities are executed to the highest possible standards and that all proposals provide a compelling value proposition and truly meet the customer’s needs.• Create and implement workflows, sales cycle plans, and projections across pre-sales discipline of running the business to achieve revenue goals.• Support with technical qualification of sales opportunities.• Provide answers to technical questions in an (RFI) and (RFP)• Build custom product presentations and demonstrations as per customer business and scope.• Assign tasks to development to prepare POC if needed with follow up• Support at external and internal customer-facing events• Deliver Proof of Concepts (POC), prepare Scope of Work (SOW), costing sheet and other proposal deliverables.• Compare system products offering at a technical level with competitive Products• Assist with the qualification of the opportunities and/or identification of target accounts.• Utilize customer service and business development skills to help customers, prospects and sales representatives build a compelling and competitive business case and return on investment (ROI).• Manage hand-over to the Services Functions (Post-Sales Support and Professional Services) for live project implementation.

Kuwait

• Provided consultancy and advice to clients and ITS consultants on matters related to the implementation of ITS products.• Gave recommendations on how we can better position our solutions with focus on technology advancements.• Created and reviewed RFI/RFP proposals made to customers in order to improve the value proposition and demonstration scenarios.• Conducted custom solution demonstrations focusing on customer business and operations value befits.• Recommended and documented new processes that resulted in cost reduction.• Discussed and gathered business requirements from business users and transfer it into application requirements.• Support with technical qualification of sales opportunities.• Supported at external and internal customer-facing events• Successfully established technical relationships with prospects or existing customers.• Assist with the creation of a sales cycle plan

Kuwait

Assisted Product Manager in the following areas:• Researched and analyzed market conditions, articulated market requirements and opportunities.• Identified key competitor and consumer trends• Determined product specifications and assisted in creating a product roadmap.• Prepared documents including market requirements and product use cases to drive product activity.• Oversaw product development, monitored product inventory, and conducted product presentations.• Collaborated with cross-functional teams to provide customer and end-user support• Provided product-related support, and effectively responded to feedback and inquiries from users.• Used market feedback to inform product refinements and ongoing development.

Kuwait

• Developed implementation plans, gathered requirements and performed business analysis.• Allocate implementation tasks to the onsite staff to provide post implementation functional and technical support, and followed up the onsite activities in different sites.• Guided implementation team for any business issues or implementation issues during the implementation phase.• Assisted in advising the client on means to close requirements and application gaps and provided information and knowledge about the system under implementation.• Prepared GAP analysis document.• Provided system training to customers• Communicated needed changes to the development team, ensuring issues are identified, tracked, reported on, and resolved in a timely manner.• Suggested areas for improvement in internal processes along with possible solutions.• Worked with client personnel to identify required changes.• Prepared and reviewed the full business requirement according to changes in markets rules and regulations such as SRS, business scenarios, reports, etc. as requested by the clients before sending it to the Product Manager for approval.• Supervised over specific functional parts of the implementation plan.• Project areas – Egypt, KSA, Bahrain, Sudan, Bahrain, Ghana

Kuwait

• Determined appropriate products or services with clients or customers to define project scope,• Acted as primary project contact for clients and internal groups.• Provided continuous project feedback and status updates to key stakeholders.• Developed project plans and related task lists as necessary, updated plans accordingly.• Worked with clients to determine parameter settings and key parameters into proprietary databases.• Managed multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements.• Developed and maintained professional client relationships and managed expectations with respect to live dates and other key timelines.• Maintained accurate and complete documentation including parameters, network paperwork, and documentation for all client interactions.• Provided occasional after-hour support of client implementations.• Worked with resource managers to create a capacity plans and resource forecasting.• Worked with project managers and project teams to ensure internal project audit points are managed and tracked.• Developed and maintained consistent standards for project status reporting for internal and external purposes.

Kuwait

• Quickly understood the business issues and data challenges of clients' organizations and industries.• Identified client organization's strengths and weaknesses and suggested areas of improvement.• Reviewed and edited requirements, specifications, business processes, and recommendations related to the proposed solution.• Developed functional specifications and system design specifications for client engagements.• Led testing efforts.• Ensured issues are identified, tracked, reported on, and resolved in a timely manner.• Worked with client personnel to identify required changes.• Communicated needed changes to the development team.• Suggested areas for improvement in internal processes along with possible solutions.• Led internal teams/task forces.

• Analyzed customer product issues within released applications. • Worked with product development, R & D and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases. • Collaborated with team members to share knowledge of issues and corresponding resolutions or workarounds. • Understood the applications to provide answers and training to Technical Support and Sales Departments. • Developed training materials and web based support materials. • Supported the Technical Support Centers, Sales, Value Added Resellers (VARS), Original Equipment Manufacturers (OEMs), and high profile corporate customers. • Worked on entire product lifecycle which included participating in Marketing Requirements Documents (MRD), Spec Reviews, running Beta programs, and participating in Product Development team meetings.