● Received 1 month of training about product information, promotions and sales techniques.● Handled average 40 chats per day, giving detailed, personalized, friendly & polite sales assistance to ensure the customer's satisfaction with our products.

● Received 1 month of training on Sony Products troubleshooting, problem solving, customer satisfaction skills, and GDPR.● Handled 40+ customer interactions per day (calls and e-mails), giving detailed, personalized, friendly & polite service to ensure customer retention.● Validated 120+ Sony promotion claims per day.

● Interpreter for the Egyptian army.

● Received 1 month training on Vodafone services in many fields for both prepaid services and postpaid services.● Handled over 30+ calls per day offering professional, friendly & polite service to ensure customer retention.