• Managing business relationship & partnering to drive business value from a technology perspective & enable business strategy by proposing innovative & cost-efficient IT solutions that create competitive advantage.• Evaluating existing technology to determine whether it can be improved upon or replaced entirely• Establishing systems and procedures to ensure that computers and other equipment are properly maintained and serviced• Identifying with coordination with Tech Enabled team the new technologies that could improve operations or products and introducing them into the workplace• Managing IT services and projects & develop business cases to have informed strategic decisions while prioritizing resources to meet demand across projects portfolio & operational issues.• Managing Budget & Contracts that includes contract and vendor negotiations; overall performance, SLAs, financial management, deliverables, timelines, cost and quality.• Generating Monthly IT Services Dashboards with set KPIs & SLAs to ensure operational excellence & identify any service gaps to address via service improvement plans.• Chaired Joint steering committee providing holistic view of initiatives across the region, identify inter-dependencies, risks & agree regional approach including joint planning and stakeholder management.• Develop the overall digital transformation strategy and specific plan(s) for the full lifecycle of technical implementation and new technology initiatives using the company’s exclusive methodology and tools.• Establish and maintain communication with key customer decision-makers; lead and coordinate pursuit teams.

• Define, regularly adapt and communicate the long-term Business IT strategy and plans, consistent with the IT Function’s strategy and successfully supporting the strategies of the business• Works cooperatively with management to develop strategic and tactical plans to facilitate and coordinate the delivery of technical services• Propose innovative and cost-efficient IT solutions to maximize business value, create competitive advantage, and constantly improve operational excellence • Responsible for defining the service, ensuring services are delivered in accordance with agreed business requirements, and managing the service lifecycle.• Develops and implements long-range telecommunications and data center plans. • Leading Technology Solutions delivery team in managing the implementation of Sanofi solutions across Africa. • Communicate the long-term Business vision, strategy and plans within Unit IT organization • Improve internal process, support efficiency and quality of ITS team by defining operation standard and process, refining internal assignment, tuning monitoring and notification, implementing automation. • Responsible for preparing the annual department budget, present it to company management and track the cost.

As IT Business Partner I’m accountable to drive Business value from an IT standpoint. Building on strong business relationships, develop Business IT strategies , enabling Business goals and then ensures operational excellence in the implementation. and to make sure that IT services and support activities match Business needs and priorities.Key individual accountabilitiesBusiness IT strategy • Propose innovative and cost-efficient IT solutions to maximize business value, create competitive advantage, and constantly improve operational excellence • Define, regularly adapt and communicate the long-term Business IT strategy and plans, consistent with the IT Function’s strategy and successfully supporting the strategies of the business• Lead the roll-out in Business of the IT strategy related to projects, organizations or systems and anticipate future Business challenges • Communicate the long-term Business vision, strategy and plans within Unit IT organization • Elaborate and maintain the Business IT portfolio Portfolio execution and Operational Excellence • Develop Business Cases to prioritize projects and make appropriate strategic decisions • Ensure dialogue across activities to build integrated and end-to-end solutions • Is responsible for the budget of programs & projects • Identify emerging business needs and support the creation of new ITS service lines, including long term funding of these new activities • Lead, influence and engage teams involved in projects • Ensure regular and clear communication to align priorities of the stakeholders at local and global levels

• Responsible for research, design, and implement IT Infrastructure solutions as well as provide oversight, and coordination for various projects.• Manage the IS Infrastructure Operations:o Ensure that the technical infrastructure always can support the business needs And is compliant with the corporate standardso Ensure the implementation of the quality procedures and measures for the technical Infrastructure and ensure appropriate documentation is in placeo Manage the performance of central technical services: Data center: Servers and storage LAN (Local Area Network): active and passive components WAN (Wide Area Network): telecom links and equipment IP unified communication system  Pc’s, Laptops, and Printers: deployment, support and maintenance• Manage day to day run-mode operations Service for one or more Services • Ensure activities related to Incident, Problem, SRM, Change, Release, Configuration, Availability & Capacity Management • Ensure proper Incident Management to facilitate appropriate ticket assignments, resolution, reporting, escalations and appropriate communication with Service Owner. • Ensure analysis of incidents; proper identification of Problems; and Change/Release coordination • Responsible to liaise with the Global Infrastructure Solutions (GIS) and the IS Application Services teams in the creation of Disaster Recovery Plans for business critical Sanofi Egypt applications.• Ensure service delivery performance according to targets (SLA, OLA) • Measure and report recurring service performance KPIs & metrics

• Responsible for managing, and controlling the status and successful delivery of all technology projects within EMIC clients, ensuring maximum ROI is achieved in all initiatives.• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

• Administering and coordinating different applications, striving to diminish the risks, complying with minimum levels required according to Edrak policies and procedures • Making sure the solutions given generate an added value to Edrak franchises operation and guarantee the operation and accomplishment of their objectives and plans.• Satisfy business needs and requirements in order, time, budgeted costs and expected quality and complying with the official and internal regulations, by means of internal solutions or by selecting and hiring services and products from external suppliers• Interact with the related areas personnel to define the creation of new products or services in accordance with the strategies and plans of the IT department.• Interact with KidZania Cairo organizational personnel to ensure the clarity of requirements and to search for the best and safest solution that allows reduction in time, cost & resources• Participate actively in the strategic planning of Information Technologies of the company, elaborating the strategic plan for the area, based on the business strategies•Planning, scheduling and coordinating implementation projects •Determine project documentation and communication standards•Manage financial aspects of the IT Department , including purchasing, budgeting, and budget review•Negotiate and administer supplier contracts and service agreements.•Manage and develop IT staff, including, training, evaluation, guidance, discipline. ACCOMPLISHMENTS•Build New Application Layer for KidZania which Have  Build Retail Application for 11 stores Build New ERP application “ Microsoft Dynamic GP 2010 “ Controlling; Inventory Management  Purchasing Management  Accounting Management  Sales Order Processing Management •Implementing Customer Relationship management Application ( MS CRM 2013) serving Marketing and Sales Team.•E-Ticketing webpage to make reservation to city and integrated to our sales module ticketing system

• Responsible for all aspects of IT infrastructure operations and related performance management. • Span of control includes the following areas:o Networko Telephonyo Desktop/Serverso Data Center Operationso Enterprise Storageo Infrastructure applications (directory services, email services, etc.)• Prepare and maintain the operating and capital budgets for IT Infrastructure, and identify cost reduction opportunities. • Implement and administer Exchange server 2010• Implement and administer SCOM (System Center operation manager 2008)• Implement and administer SCVMM( System Center Virtual machine manager 2008) • Implement and administer Backup solution (Backup EXEC 2010)ACCOMPLISHMENTS• Build Complete Infrastructure for KidZania Cairo including IP Surveillance , infrastructure network , TV studios , Radio Station , Audio and Video System , Digital signage system for marketing solutions , Data Center with disaster recovery plan , Human tracking RFID system & Cloud network.

• Dealing with REMEDY Ticketing System, assign and escalate the ticket to the responsible team .• Administer a secure company Local Area Network (LAN) & Wide Area Network (WAN) in order to ensure the accessibility of all information resources by authorized personnel, in addition to linking company remote sites to the International Network. • Responsible for securing the company data backup and retention by implementing TSM (Tivoli) backup for IBM Storage Library (Daily, Weekly & Monthly) • Installing, configuring & Administrating Windows 2000 & 2003 Server. • Administrating & Marinating Hubs, Switches & Routers. • Testing new Software products (AIT 3.0 , Microsoft patches, ....) • Implementing & Administrating Domain Controllers. ACCOMPLISHMENTS• IP Phone Refreshment Cycle project ( Refresh more than 200 Analog phones into Cisco IP Phones in Giza Backup Migration Project with replacement for the old Backup Solution (TSM & VERITAS Ver. 5.2) to new VERITAS 6.1 Solution March 2009 ) • BMS Site Migration Project ( Migrate BMS Network into GSK Network including Infrastructure, PCs, Printers, Servers, Shares, End User’s Home Folder … )• Data Center Relocation.

• Administrating & troubleshooting Active Directory, DNS, DHCP and SMS Servers• Maintaining & troubleshooting Servers Disasters on DNS and DHCP Servers• Creating scheduled jobs to automate system processes such as backup and log file management.• Managing and configuring IIS 6.0 service.