Sameh Sobhy Email & Phone Number

Al-Khobar Governorate, Saudi Arabia

 Maintain home delivery promise matrix. Review customer orders, plan, and coordinate delivery activities Analyze and troubleshoot delivery issues in a timely fashion Follow-up with couriers companies to ensure timely and accurate customer deliveries Oversee daily activities of couriers companies and provide direction and guidance if needed. Perform resource allocations and workload assignments according to delivery requirements Evaluate the performance with courier members and determine support needs. Evaluate the performance for the carriers Resolution of IT system issues with IT department (reporting issues, duplicated transactions, awaiting shipping) COD tracking, reconciliation and gap resolution with courier, warehouse and +nance team Courier invoicing review (Qty, weight, prices) and processing. Manage three regions for Extra courier’s ( Riyadh / Jeddah –Makah / khobar – Dammam )

Saudi Arabia

TAS’HEEL representative will greet the customer.If the company is not allegeable, ask TSA’HEEL supervisor to send a request for information and approval to Risk.Explain the program.Inform the customer the initial allowed credit limit using TAS’HEEL calculator.Answer any questions.Open a new TAS’HEEL “Customer File”.Hand over the customer an Application Form to fill, or fill the e-form.Assist the customer in filling the application form.Access or create a GOSI account of the customer and print the GOSI certificate from: www.gosi.gov.sa (If required).Mark on the detachable part of the "Application Form" the missing documents and handed to the customer.Inform the customer that he will receive a phone call from our call center if his application is approved to update him on: The status of his application, the approved amount, tenure, max limit allowed, missing documents.Inform the custom that he has to bring all missing document together.If the documents are not completed the transaction will not be processed.Inform the customer that he will receive an SMS if his application is rejected.TAS'HEEL Representative will review the report to manage the applications and target.

Onizah Saudi Arabia

 Working at (Extra) as Opreation manger ,  Manage 5 sections (Mobiles, Computer, Extra Smart, and Electronic Games & Accessories). Make the needful training for my team with supervising of store manager (Selling Skills, Communication Skills, Niqaty project & SOP training & spiel system ). Spot check to increase the level of accuracy through daily checkup. Develop staff performance and evaluate them based on scorecard report. Motive my team by let them feel ownership and team work spirit. Increase sales as per company planned objectives. Follow up with the stuff to be aware of all of the new around my sections. Control DRTV through my sections and follow the SOP to treat it. Follow staff schedule. Review refund report and analyses all refunded cases to minimize total Numbers of returned products. Solving customer complaints. Implement company policies to be reflected on field. Ensure that all reports given from staff are accurate. Creative, leader, hard worker, working under stress and loyal. Check all store assets and contact with maintenance to fix any damages.

Egypt

Job responsibilities included: Working in Vodafone project in the first 6 months. Being one of RadioShack team after the first 6 months till the end date. Providing Maximum customer Satisfaction Training in Vodafone 180 hrs. Sales & customer service Vodafone ( bill payment , lines , sim swap ) Designing power point presentation for the company. Working on POS. Delegation store manager while his absence. Participate in the physical count in the store. Attending in all product knowledge trainings made by the company. Receiving all telephone calls Solving customer's problems Handling customer's complaints