Sales Operations Manager
CurrentLead a team of sales coordinators, providing coaching, training, and performance evaluations to ensure high levels of productivity and engagement.Streamlined the sales coordination process, reducing turnaround times and improving team efficiency.Managed the day-to-day operations of the sales department, including order processing, customer service, and sales tracking.Collaborated with the sales team to develop and execute strategies that increased revenue.Analyzed sales data and provided insights to the sales team, helping them identify new opportunities and improve conversion rates.Acted as the main point of contact for key clients, ensuring their needs were met and maintaining a satisfaction rate.Process Optimization by Implemented new sales coordination workflows, reducing order processing time and improving communication between departments, resulting in increase in customer satisfaction.Sales Strategy Execution by Partnered with sales leadership to develop targeted sales strategies, which resulted in year-over-year increase in revenue and a growth in new client acquisition.Client Relationship Management by Acted as the primary liaison between key clients and internal teams, ensuring that client needs were addressed promptly and that high levels of customer satisfaction were maintained.Data Analysis & Reporting: Utilized CRM tools and sales data to track team performance, identify trends, and present actionable insights to senior management. This led to the adjustment of strategies that boosted quarterly sales.Collaborated with cross-functional teams, including marketing and customer service, to ensure alignment and optimize customer experience.Led continuous improvement efforts by automating workflows, reducing administrative tasks for the sales team, and improving productivity