Sameh Fayed Email & Phone Number

Egypt

Egypt

Egypt

• Identify Customer needs and pain points and build solutions around solving them.
• Generate revenue by transforming existing customers' needs into billable professional services.
• Introduced a project management methodology based on PMI that was later transferred into a standalone department.
• Act as an escalation point with C-level and executives in customer and partner sides.
• Conduct Capacity Planning, team hiring, and KPI evaluation.
• A contributor to the company… Show more

Egypt

• Build the technical support and professional services department.
• Design the security solutions for several major government projects to position our products as the major security brands in the market.
• Introduced several security brands to the Egyptian market.
• Built the MCS service level agreements methodology for customers and partners.
• Implemented and managed the implementations of all MCS and its partners projects using products and solutions from McAfee, Palo Alto… Show more
• Implemented and managed the implementations of all MCS and its partners projects using products and solutions from McAfee, Palo Alto, Juniper, Riverbed, Cisco, Microsoft, etc... Show less

Egypt

• Create a business intelligence database to assist decision-making and the goto market approaches.
• Interact with end customers, contactors, and electromechanical consultants to ensure highest satisfaction levels.
• Conduct and participate in planning marketing activities such as seminars and exhibitions.
• Establish a solid structured network with domain controllers, mail server, fax server, database server, and a firewall to ensure BI data is available and useful.
• Establish… Show more
• Establish the on-line presence for the company.

Egypt

• Design and construct the network infrastructure from scratch.
• Select appropriate hardware based on required function.
• Establish a solid network structure with domain controller, mail server, database server, and a firewall.
• Install and configure the telephony system with all policies and monitoring procedures.
• Develop an application that handles all activities of the operations department including spare parts stores.
• Support the staff and troubleshot the day-to-day… Show more

• Worked as a member of the helpdesk team in Bristol Myers Squibb

• Manage a mini-private business