• Identify Customer needs and pain points and build solutions around solving them.• Generate revenue by transforming existing customers' needs into billable professional services.• Introduced a project management methodology based on PMI that was later transferred into a standalone department.• Act as an escalation point with C-level and executives in customer and partner sides.• Conduct Capacity Planning, team hiring, and KPI evaluation.• A contributor to the company… Show more • Identify Customer needs and pain points and build solutions around solving them.• Generate revenue by transforming existing customers' needs into billable professional services.• Introduced a project management methodology based on PMI that was later transferred into a standalone department.• Act as an escalation point with C-level and executives in customer and partner sides.• Conduct Capacity Planning, team hiring, and KPI evaluation.• A contributor to the company strategic directions.• Monitor and audit technical teams’ knowledge level plans. Show less

• Build the technical support and professional services department.• Design the security solutions for several major government projects to position our products as the major security brands in the market.• Introduced several security brands to the Egyptian market.• Built the MCS service level agreements methodology for customers and partners.• Implemented and managed the implementations of all MCS and its partners projects using products and solutions from McAfee, Palo Alto… Show more • Build the technical support and professional services department.• Design the security solutions for several major government projects to position our products as the major security brands in the market.• Introduced several security brands to the Egyptian market.• Built the MCS service level agreements methodology for customers and partners.• Implemented and managed the implementations of all MCS and its partners projects using products and solutions from McAfee, Palo Alto, Juniper, Riverbed, Cisco, Microsoft, etc... Show less

• Create a business intelligence database to assist decision-making and the goto market approaches.• Interact with end customers, contactors, and electromechanical consultants to ensure highest satisfaction levels.• Conduct and participate in planning marketing activities such as seminars and exhibitions.• Establish a solid structured network with domain controllers, mail server, fax server, database server, and a firewall to ensure BI data is available and useful.• Establish… Show more • Create a business intelligence database to assist decision-making and the goto market approaches.• Interact with end customers, contactors, and electromechanical consultants to ensure highest satisfaction levels.• Conduct and participate in planning marketing activities such as seminars and exhibitions.• Establish a solid structured network with domain controllers, mail server, fax server, database server, and a firewall to ensure BI data is available and useful.• Establish the on-line presence for the company.• Define and mold all manual and automated procedures used by division.• Consolidate all data transaction and collection in a single user-friendly application.• Develop software that handles all data transactions, collection, and reporting.• Oversee the internal IT operation. Show less

• Design and construct the network infrastructure from scratch.• Select appropriate hardware based on required function.• Establish a solid network structure with domain controller, mail server, database server, and a firewall.• Install and configure the telephony system with all policies and monitoring procedures.• Develop an application that handles all activities of the operations department including spare parts stores.• Support the staff and troubleshot the day-to-day… Show more • Design and construct the network infrastructure from scratch.• Select appropriate hardware based on required function.• Establish a solid network structure with domain controller, mail server, database server, and a firewall.• Install and configure the telephony system with all policies and monitoring procedures.• Develop an application that handles all activities of the operations department including spare parts stores.• Support the staff and troubleshot the day-to-day problems.• Oversee the mechanical workshop activities. Show less

• Worked as a member of the helpdesk team in Bristol Myers Squibb

• • Manage a mini-private business