Sameh Hamam Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

. Provide support for Clients, candidates of (Microsoft, Health authority of Abu Dhabi, the Saudi Commission for Health Specialties, Abu Dhabi Quality and Conformity Council exams (QCC).)•Provide support for Pearson VUE customers in education sector by acting as the first line of contact for in-bound requests received via phone, email. •Contribute to the review, amendment and implementation of improved procedures, processes and standards that increase efficiency and effectiveness.•Contact other departments to utilize information as necessary to obtain and provide information as requested by candidates.•Trouble shoot customer issues, owning them until a full resolution has been obtained.•Process all data in line with business standards and Data Protection.•Use the SharePoint System to understand and follow policies, procedures and work instructions. •Assist in the training of new customer service agents when needed.

Dubai , United Arab Emirates

•Picked up calls from customers regarding inquiries, notifications, suggestions, requests, complaints and urgent notifications. •Responded to feedback received or refer them to competent bodies. •Provided timely, efficient and accurate information to all its valuable calling customers 24 hours a day. •Organized work flow to meet customer’s time frame•Maintained call center database by entering information.•Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Alexandria (Egypt)

-Manage customer experience and partner with Account Director (AD) to ensure value delivery across solution area (Hiring, Learning or Engagement) in accordance with customer service tier.-Collaborate with account team to understand customer objectives, align advice to customers overarching goals, and deliver meaningful customer meetings, including Success Planning, Success Review and/or Value Review for Talent solutions.-Maintain healthy customer engagement levels by analyzing engagement metrics in order to identify customers in need of product education through account level onboarding, implementations and product utilization and engagement and/or consultation and drive best practice usage of the Learning Center.-Act as a trusted advisor to customers to drive product adoption and ensure they leverage the solution to achieve agreed on operational priorities, leading to full realization of business value.-Maintain deep knowledge of our products and insights to serve as a thought leader and demonstrate best practices to users and champions to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs-Interpret customer insights through research and industry knowledge to drive change in product and act as the voice of customer to Product Marketing Managers / Product team.Lead customer engagements with insights through customer research, industry-specific trends and story telling.-Lead with insights through smart client research, industry-specific information and trends.

Saudi Arabia,Jeddah

-Attend a pre-flight briefing to assign working positions for the upcoming flight. Crew are informed of flight details, the schedule, the number of infants on board and if there are passengers with any special requirements, such as diabetic passengers or passengers in wheelchairs-Carry out pre-flight duties, including checking the safety equipment and doing security checks, ensuring the aircraft is clean and tidy and that information in the seat pockets is up to date and all meals, drinks and stock are on board.-welcome passengers on board and direct them to their seats.-Inform passengers of the aircraft about safety procedures and ensure that all hand luggage is securely stored away.-Make announcements on behalf of the pilot and answer questions during the flight-Sell duty-free goods and advise passengers of any allowance restrictions in force at their destination-Reassure passengers and ensure they follow safety procedures correctly in emergency situations.-Deal with any difficult or inebriated passengers (who may be acting in a rude or anti-social way)politely but firmly, to ensure the safety and comfort of everyone on the flight.-Give first aid where necessary-Complete paperwork, including writing a flight report.

Bachelor Of Commerce (B.Com) English Section, Accounting And Finance

Virtual And Augmented Reality Developer Level 2, Virtual & Augmented Reality