• Oversee the full lifecycle of criminal justice CRM project, from initiation through to completion.• Lead and coordinate cross-functional teams to ensure timely delivery of project objectives.• Maintain continuous communication with stakeholders to align project goals with organizational strategies.• Identify and address potential risks, ensuring they do not affect project timelines or outcomes.• Manage resource allocation effectively, optimizing the use of personnel and technology.• Implement quality control measures to maintain high standards in project deliverables.• Developed on prem apps end to end using HTML, CSS, JAVASCRIPT, Bootstrab and Java Spring Boot, SQL• Provide regular updates and detailed reports on project status, milestones, and adjustments to senior management.• Integrate new technologies and methodologies to enhance efficiency and effectiveness in criminal justice processes.• Ensure all project activities comply with relevant laws, regulations, and internal policies.• Facilitate sprint planning, reviews, and retrospectives to ensure agile practices are effectively implemented and maintained throughout the product lifecycle.

• Acted as the liaison between technical teams and court officials to ensure that the CRM met all judicial requirements.• Guided the development, testing, and deployment of new CRM features based on feedback and evolving needs of the court.• Collaborated with UX/UI designers to refine application interfaces, ensuring intuitive and user-friendly interactions.• Gathered and prioritize product feedback from users to guide the development team in enhancing functionality and user satisfaction.

• Resolved technical issues within the Family Court CRM, ensuring minimal downtime.• Provided support and training to CRM users, enhancing their understanding and efficient use of the system.

• Managed accurate data entry for family court cases, ensuring error-free record keeping.• Performed data editing tasks to ensure all information was current and accurate, enhancing data quality and reliability.

• Developed and publish comprehensive courses on software development and networking, covering topics such as PowerShell, SQL, CMD, Java, and Spring.• Managed content across educational platforms like Udemy and YouTube, ensuring high-quality material that meets the needs of a diverse audience.• Engaged with learners through comments and Q&A sessions to enhance learning outcomes and course ratings.• Designed course curricula that are pedagogically sound and cater to varying levels of learner expertise.

• Lead and mentor a team of customer service representatives to achieve set performance targets.• Tracked team performance through key metrics, providing coaching and feedback to improve results.• Ensured all team activities comply with company standards and customer satisfaction levels.• Acted as a point of escalation for complex customer issues and ensure timely resolution.• Identified training needs and help develop training programs to enhance team skills and knowledge.

• Directed and motivated sales team to achieve sales goals.• Implemented effective sales strategies and monitor their success.• Trained team members for optimal performance and career growth.• Analyzed team performance data to identify areas for improvement and reward high achievers.• Maintained key client relationships and manage team interactions to ensure customer satisfaction and loyalty.