Sameh Awad (Mba) Email & Phone Number

Qatar

Qatar Foundation Warehouse

Provide a high level of customer service and professionalism.• Track and trace shipments and investigate thoroughlyundelivered, returned, delayed, damaged and lost shipment.• Work effectively both individually as part of a team to achieveboth Department goals and objective and strive consistently topromote a positive team spirit.• Coordinate with Freight forwarder, shipping Company focalpoints for timely movement of shipments, arrange optimized transportation and delivery.• coordinate with Customs clearance agent for the status update.• Liaising with shipping lines / airlines / origin /destination forregular updates.• Perform evaluation and decide on best mode of shipment based. Follow for best Rate with logistics and freight companies on customer requirements.• Maintaining Daily Status Report as required for all shipments.• Manage the shipping administration process, including the upkeep of accurate records, consolidation of reports, and cataloguing of all shipping data.

Gateway

• Deal directly with customer inquiries.• Handle and resolve customer complaints.• Contact customer and check customs paperwork to ensureshipment cleared from customs.• Auditing of documents and corrective action taken and arrange all documents and approvals for customs clearance.

Egypt

Working Accountant . 1-Storage and bills customers, Prepare entries to accounts and documenting business transaction,2- Contacting Customers and Check Their Documents and manage with Customers install, modify, documents and coordinate implementation of accounting. 3-supplier down payments, petty cash, prepaid expenses. 4-Prepare outstanding accounts payable balance, Comply and sort documents such as invoices and checks, and responsible for all accounts bank and cash.Programs:-.QuickBooks, Money Plus, focus Volutive For Invoices and Customer Transactions.

Te Data

: Sales Representative in TE Data Account.1. deal directly with customers by telephone2. respond promptly to customer inquiries3. handle and resolve customer complaints4. obtain and evaluate all relevant information to handle inquiries andcomplaints5. direct requests and unresolved issues to the designated resource6. record details of inquiries, comments and complaints and actions taken

Cairo

Ecco is the fastest growing Business Process Outsourcing (BPO), leader in the Middle East and North Africa (MENA) region. As a global BPO provider with multi-lingual capabilities, we offer integrated customer care, technical support, front and back-office processing for both commercial and governmental clients worldwide.Position: Customer Service Representative in Vodafone Account. 5\2011 – 12\20111. deal directly with customers by telephone2. respond promptly to customer inquiries3. handle and resolve customer complaints4. obtain and evaluate all relevant information to handle inquiries andcomplaints5. direct requests and unresolved issues to the designated resource6. record details of inquiries, comments and complaints and actions takenPosition: Data Validation Representative in Vodafone Account. 1\2011 – 5\20111. Compile, sort and verify the accuracy of data before it is entered.2. Compare data with source documents, or re-enter data in verification format to detect errors

Master Of Business Administration - Mba, Greenhouse Operations And Management & Enterprise, A+

MBA certificate

Bachelor'S Degree, Accounting, B

Activities and Societies: . 2010: . Economic Banking Course in Cairo University (Our Vision & Tshanj Models as a delegate). . Planning.