Sameka Bailey Email & Phone Number

Tampa, Florida, United States

Tampa, Florida

Tampa, Florida

Tampa/St. Petersburg, Florida Area

Personal Health CoachProvided telephonic case management to members with Diabetics, Congestive Heart Failure, Coronary Artery Disease and COPD. Delivered outstanding customer service by providing members with doctor referrals, medication assistance and post discharge hospital needs. • Managed a telephonic caseload over 400.• Consistently met weekly goal of 50 contacts per week.• Trained and mentored new trainees to improve productivity. • Created member data reports in… Show more Personal Health CoachProvided telephonic case management to members with Diabetics, Congestive Heart Failure, Coronary Artery Disease and COPD. Delivered outstanding customer service by providing members with doctor referrals, medication assistance and post discharge hospital needs. • Managed a telephonic caseload over 400.• Consistently met weekly goal of 50 contacts per week.• Trained and mentored new trainees to improve productivity. • Created member data reports in ordered to improved customer services.• Analyzed and prepared daily reports to increase member retention. Show less

Tampa/St. Petersburg, Florida Area

Lead Care Manager Provided direct case management services to children, birth families, foster families and primary caregivers in the home setting, daycare and school to ensure they receive appropriate services and continuity of care focused on resolving or preventing the issues of child abuse or neglected. Answered questions, performed team leadership in supervision absent. Managed a caseload of 20 kids that were either in foster care and/or relative care. • Provided written… Show more Lead Care Manager Provided direct case management services to children, birth families, foster families and primary caregivers in the home setting, daycare and school to ensure they receive appropriate services and continuity of care focused on resolving or preventing the issues of child abuse or neglected. Answered questions, performed team leadership in supervision absent. Managed a caseload of 20 kids that were either in foster care and/or relative care. • Provided written assessments of each family and developed a case plan/judicial review to provide to the courts as an update on the families’ status. • Ensured children on caseload were up-to-date on medical, dental or psychiatric services.• Provided on-going support to the parents, foster parents and primary caregivers to assist the family in providing safe and secure home environment for the child. Show less