I am a dynamic and results-oriented professional with 20+ years of broad-based experience – dedicated in addressing needs as well as providing administrative and clerical assistance. I have the proven ability to grasp concepts quickly. As a highly organized and detail-oriented professional, I have excellent communication skills as well as being self-motivated to prioritize responsibilities and fulfill them in a timely manner. I am dependable with an accomplished track record of participating in the development of new initiatives. I have strong interpersonal skills to help establish, achieve, and surpass set goals through effective case management techniques. I am resourceful in completing time-sensitive duties with the proven ability to multi-task effectively throughout the organization. I participate in evaluating solutions and proposing new strategies. I assist in developing new organizational strategies and techniques that have consistently been proven effective in attaining customer satisfaction with over 20 years experience in COBRA, FSA, and HRA administration for medium and large employer clients including process management, claims processing, billing, compliance, and employee issue resolution.I am recognized as being dedicated and hardworking with an unmatched drive to produce superior results. I am capable of identifying areas of strengths and weakness as well as implementing changes for bottom-line results. I am a self-motivated professional who is adept at working effectively with limited supervision by applying creativity and organizational skills.