Client Relationship Manager
Current•Created lines of professional communication to niche markets through manipulation of social media.•Addressed client needs and built financial plans that outperform and exceed prior profitability and revenues.•Oversaw operations of representative’s performance, service fees, training, escalations, and shared services.• Reduced client complaints by 50% and resolved issues as quickly by mentoring account representatives.• Ensured that requirements for publishing, graphics, web, video and multimedia support were met.• Set up monthly meetings with clients and answered client inquiries ensuring that feedback outstanding.