Samer Hamran Email & Phone Number

Global

Mena

Mena

Bahrain

Qatar

Jordan

Jordan

1. Maintain P&L (EDITDA ,GP ,NP) 2. Make OTB calculation and proceed with the buying process3. Ensure proper assortment planning and inventory budgeting4. Driving and delivering sales performance and profit returnManage the inventory and planning 5. Sales forecasting and monitoring of inventory levels across select brands6. Analysis the stock cover of the store7. Analysis the aging and markdown 8. Markdown stock according aging11. Make linear of the store 12. Ensure that the overall operations, processes and standards within the showrooms are at the highest standards as per the set SOPS and introduce best practice and innovative ideas to enhance and improve sales experience and efficiency13. Improve gross margins14. Develop and continuously update retail Standard operations processes and manuals to ensure smooth and efficient operation of the retail stores and proper implementation by the retail operational teams15. Board meeting 16. Manage logistic and the Warehouse operation 18. Make marketing Budget 19. Make Marketing calendar ( events non events )20. Helping to develop and implement a customer service policy for entire stores while finding ways to measure customers satisfaction and improve sales by feedback from mystery shopper and 21. Improve ATV ,UPT ,Conversion22. Weekly recap 23. Implement the hotspots with VNM and INV-M 24. Ensure customer surveys are undertaken and implemented across stores to analysis statistics and other data related.25. Oversee and ensure the overall effectiveness of the communication between the show rooms and After sales team; take timely actions to resolve issues and offer suggestions for improvement26. Make KPI for all the team 27. Training staff to deliver high level of retail knowledge & customer service.

1. Monitor OTB calculation and proceed with the buying process2. Buying ( SKU level Gap 4 time a year , Sup-Categories Cortefiel 2 rime a year 3. Handle any staff related issues escalated from the show room and update the HR and Retail Operations Manager in a timely manner. Important and urgent issues should be escalated to the HR and line manager without any delays4. Ensure proper assortment planning and inventory budgeting5. Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.6. Achieve targeted sales for respective brands7. Make sure that the intake margin of the delivered goods, and the pricing is as per the agreed conditions Allocate buying stock store wais , department Wise 8. Weekly recap with Gap team 9. Monitoring conditions and trends within the local market.10. Helping to develop and implement a customer service policy for entire stores while finding ways to measure customers satisfaction and improve sales 11. Maintains store staff by recruiting, selecting, orienting, and training employeesApprove assortment planning 12. Ensure proper allocation of merchandise based on sales trends and demand14. Insure that visual standards are communicated and implemented across stores directly or through visual merchandiser15. Stock transfer across locations based on sales trends and inputs from sales and operation manager16. Implement marketing, cross selling activities, promotions and media planning and coordinating with marketing manager17. Carry-over and capacity analysis18. Train, coach and support the show room managers where ever required to enable them to perform and achieve their targets19. Regular visits to the competition in the market to study, analyze and compare their product offers, pricing and their promotional activities Guidance on replenishment, recalls and consolidations21. Gap Brand Trainer for ( Egypt , CIS )

Saudi Arabia

1. Ensure customer surveys are undertaken and implemented across stores to analysis statistics and other data related.2. Buying3. Training staff to deliver high level of customer service.4. Ensure proper allocation of merchandise based on sales trends and demand5. Proper equipment and fixture planning for new stores6. Insure that visual standards are communicated and implemented across stores directly or through visual merchandiser7. Handle any staff related issues escalated from the show room and update the HR and Retail Operations Manager in a timely manner. Important and urgent issues should be escalated to the HR and line manager without any delays8. Visits stores regularly and understand key issues with brands9. Sales forecasting and monitoring of inventory levels across select brands10. Pricing activities for brands based on pre-defined markups Sale file 11. Maintains store staff by recruiting, selecting, orienting, and training employees12. Maintains store staff job results by coaching, counseling, and disciplining employees planning, monitoring, and appraising job results13. Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements14. Ensures availability of merchandise and services by approving contacts maintaining inventories15. Formulates pricing policies by reviewing merchandising activities determining additional needed sales promotion authorizing clearance sales studying trends16. Secures merchandise by implementing security systems and measures17. Maintains the stability and reputation of the store

Lebanon, Jordan

1. Completes store operational requirements by scheduling and assigning employees following up on work results2. Maintains store staff by recruiting, selecting, orienting, and training employees3. Completes store operational requirements by scheduling and assigning employees with specific tasks; following up on results and giving feedback4. Maintains store staff job results by coaching, counseling, and disciplining employees planning, monitoring, and appraising job results5. Protects employees and customers by providing a safe and clean store environment6. Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements7. Responsible for Visual Merchandising standards and campaign secures merchandise by implementing security systems and measures8. Secures merchandise by implementing security systems and measures9. Contributes to team effort by accomplishing related results as neededMaintains the stability and reputation of the store by complying with legal requirement 10. Maintains operations by initiating coordinating and enforcing program operational and personnel policies and procedures 11. Contributes to tea effort by accomplishing related results as needed

full operation of fRONT OFFICE

Bachelor'S Degree, Hotel Managment

Activities and Societies: hotel managment HOTEL & TOURISM MANAGMENT

Deploma, Hospitality Administration/Management

High School, Hotel & Scientific, 64

HIGH SCHOOL STUDENT

Bachelor'S Degree, Hotel/Motel Administration/Management, 68