Samer Hasan Email & Phone Number

United Arab Emirates

• Managed a diverse portfolio of RFPs and projects, overseeing the design and implementation of custom solutions for strategic customers to meet their business requirements and overcome challenges.• Played a key role in the end-to-end pre-sales, sales, and post-sales cycle, from defining customer requirements to contributing to solution delivery, by managing a team responsible for solution design, implementation, and ongoing operational execution of contracts within the agreed solution area.• Consistently surpassed sales targets, achieving 130% of quota annually, generating AED 20M+ in revenue, showcasing exceptional negotiation skills, and driving significant revenue growth.• Successfully managed multiple complex projects simultaneously, leading cross-functional teams of 15+ service delivery professionals, providing guidance and mentorship to ensure on-time delivery, within budget and with a focus on high quality.• Through active analysis of customer feedback and market insights, I successfully identified areas for sales growth and effectively recognized upselling and cross-selling opportunities. This proactive approach drove business development and resulted in increased revenue generation.• Introduced Agile methodologies, streamlined service delivery processes, established efficient project performance metrics, conducted post-project reviews, and implemented quality control measures. These initiatives resulted in increased productivity, improved project outcomes, enhanced product quality, increased customer satisfaction, and reduced time-to-market.• Successfully negotiated contracts and effectively managed vendor and partner relationships, leading to cost savings and improved performance.• Led the successful delivery of projects in highly regulated industries, such as healthcare, transportation, finance, manufacturing, utilities, and government ensuring compliance with all relevant regulations and standards.

United Arab Emirates

• Successfully led the technical aspects and pre-sales cycle of multiple complex, multi-million-dollar software and hardware implementation projects involving various solutions and vendors, resulting in high customer satisfaction and achieving substantial margins for the company.• Collaborated with sales teams to secure a contract worth AED 33M+ in Q1 2021 with a key account in the utilities sector, by proposing a customized solution involving various systems and vendors to address the customer's specific pain points.• Achieved AED 8M+ gross profit in 2021 through the development and execution of a successful presales strategy, resulting in increased sales revenue and improved our department's position within the company.• Collaborated with cross-functional teams to develop new product offerings and go-to-market strategies, resulting in a significant increase in new business opportunities and overall revenue, generating AED 6M+ within the first year of launch.• Developed and delivered technical presentations, demonstrations, and proof of concepts to customers, effectively showcasing product capabilities, which resulted in a significant increase in the sales pipeline for a new product line.• Designed and delivered a series of technical training sessions for sales and support teams, resulting in a significant improvement in their ability to effectively communicate technical information to customers and identify potential opportunities.• Created a new documentation process, resulting in a 50% reduction in time required to produce customer-facing documentation and a great increase in documentation accuracy.• Demonstrated expertise in various practices in the Digital Transformation domain, with a focus on Applications and Data Integration, API Management, Business Process Analysis and Automation, Internet of Things, ITSM, ERP, Field Service Management, Application Performance Monitoring, Data Visualization, Video Analytics, AI/ML, Cloud, and other related areas.

Abu Dhabi, United Arab Emirates

• Oversaw the analysis, review, testing, and modification of systems by evaluating business requirements and client needs in the ATM/CDM and Merchant Services field.• Achieved high availability ratios of 99% and 98% for ATMs and CDMs, respectively, by enhancing the ATMs monitoring tool and surpassing the threshold level requested by the business department.• Reduced customer complaints by 50% through configuring new technical rules on the Cash Deposit Machine (CDM), in addition to working closely with the customers to address complex complaints that require IT decisions.• Implemented beneficial enhancements on some applications, particularly the cash utilization application, to improve the forecast level and achieve a cash utilization ratio of up to 70%.• Handled the change management processes and CAB approvals for the valuable changes that we’ve frequently deployed on production ATMs based on customer and business demands, in addition to taking care of the IT service management (ITSM) dealing with all incidents and service requests in our field.• Supported the merger process of the National Bank of Abu Dhabi (NBAD) and First Gulf Bank (FGB) to form First Abu Dhabi Bank (FAB), being involved in building, testing, and commissioning the integration patch aimed to renovate the software of 550+ production ATMs remotely achieving a 30% lower error rate compared to other teams.

Beirut, Lebanon

• Effectively managed a team and was responsible for defining the high-level requirements for LTE systems by proactively providing solutions and developing competencies in specifying both hardware and software components that are capable to operate the system efficiently.• Directed the local team during LTE pre-launch and post-launch RF optimization, in addition to providing guidance on LTE site parameters neighbor planning and tune-up, along with some methodologies to help the team meet the required KPIs and SLAs.• Provided valuable technical support using Nokia IPM tools and applications, with hands-on experience installing, integrating, and commissioning LTE sites prior to their launch.• Specialized in troubleshooting LTE sites when required, aiming to resolve the faults and bugs preventing the system from working proficiently.

Jounieh, Lebanon

• Responsible for the installation, maintenance, and repair of the electrical and mechanical systems to meet the organization’s needs and the specific functions they are leading.• Provide overall supervision and coordination in planning and assigning job schedules to crews in the relevant areas.• Deliver and communicate technical information to clients within various projects, while also diagnosing any issues that arise.

Kfarhim, Lebanon

• Proven track record of building and maintaining solid relationships with clients, understanding their needs, and providing appropriate solutions to meet their requirements.• Performed effective sales presentations and negotiations, to close deals with favorable terms and conditions, and consistently achieve sales targets.• Conducted market research to stay informed about industry trends, customer preferences, and competitor activities, and delivered comprehensive sales reports, forecasts, and studies to the management, providing valuable insights for business growth and maximizing sales performance.

Master'S Degree, Computer And Communication Engineering

Bachelor'S Degree, Communication Engineering

Official Lebanese Baccalaureate, General Sciences