Samer Labidi Email & Phone Number

Tunis, Tunisia

• Elaborated and conducted surveys to gather comprehensive and targeted data.
• Performed data analysis, including univariate, bivariate, and multivariate techniques, to identify key trends and patterns.
• Compiled and reported insights, providing actionable recommendations based on research findings.

• Prospected potential clients: identified and engaged potential clients for consulting services.
• Managed CRM system: updated client information and tracked sales activities.
• Analyzed CRM dashboards: provided data-driven recommendations to enhance sales strategies.

• Analysed social media dashboards and made recommendations to the communication team.
• Designed and created email newsletters.
• Conducted website audits and reported areas of improvement for SEO
• Learned how to elaborate reports and give data-driven recommendations.

• Developed detailed decision-making units (DMUs) and buyer personas for the Bee and B-van models, providing practical, real-life examples.
• Conducted a comprehensive market research study to understand university students' transportation preferences and identify barriers to purchasing the Bee model, leading to actionable insights and strategic.

• Implemented the Quality Management System (QMS) across the organization.
• Ensured compliance with ISO 9001 standards.
• Developed and updated QMS documentation.

• Analyzed user needs, translating them into detailed functional and non-functional specifications.
• Modeled business processes using sequence and BPMN diagrams.
• Created user-centric use cases and scenarios for solution interactions.
• Writing non-functional requirements based on the Digital Identity Guidelines NIST SP 800-63-3.

Bachelor Of Science - Bs, Business Administration And Management, General, Cgpa : 3.4/4.0

Baccalaureate, Experimental Sciences, 17.90/20 With Highest Honor