Current student looking to join the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company. My background in the help desk, coupled with a diverse range of certifications, including Cybersecurity from McGill University and Certified Cybersecurity from ISC2, has equipped me with a comprehensive skill set to excel in the cybersecurity domain.My technical expertise covers a wide array of areas, such as handling incident response, ensuring compliance with cybersecurity frameworks, managing system administration, understanding cybersecurity roles and processes, implementing operating system security, utilizing cyber threat intelligence, network security, vulnerabilities scanning, employing encryption algorithms and techniques, well-versed in customer service, and knowledgeable in cloud computing.I also thrive in interpersonal abilities, fostering effective communication, collaboration, and teamwork. I understand the value of cultivating strong professional relationships and am quick to adapt to diverse environments. My passion for cybersecurity, combined with my adaptable and collaborative nature, positions me as a strong asset in any cybersecurity team. I eagerly look forward to leveraging my expertise and dedication in a new and challenging role in the IT field.
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Help Desk SpecialistVisual Soft Computer Services Jan 2017 - Jun 2021United Arab Emirates- Utilized ticketing system to track customer requests and ensure prompt resolution of problems.- Performed remote troubleshooting of desktop computers and laptops to diagnose issues.- Escalated unresolved tickets up to next level of technical support, maintaining ownership of escalated tickets.- Resolved network connectivity issues using various diagnostic tools such as ping tests and ipconfig commands.- Investigated root cause analysis for recurring incidents and implemented preventive measures accordingly.- Ensured compliance with established information technology policies and procedures.- Implemented security measures such as password protection policies to maintain data confidentiality.
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Sales AdvisorAl-Dalil Advertisement & Publicity L.L.C. Dec 2010 - Dec 2016United Arab Emirates- Resolved customer complaints in a timely manner with empathy and understanding.- Worked with management teams to develop annual sales plans, goals, and targets. -
Computer TechnicianGlobal Computer Technologies Jan 2009 - Jun 2010Syria- Installed and configured hardware components such as motherboards, processors, RAMs, hard drives, optical drives, and other peripherals.- Resolved network connectivity issues by configuring routers and switches.- Analyzed systems and identified areas of improvement.
Sam M. Education Details
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Cybersecurity And Information Assurance -
Certificate In Applied Cybersecurity
Frequently Asked Questions about Sam M.
What is Sam M.'s role at the current company?
Sam M.'s current role is aspiring cyber security specialist | SOC analyst | former help desk specialist | sales advisor |.
What schools did Sam M. attend?
Sam M. attended Western Governors University, Mcgill University.
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