Samer Bou Hamdan Email & Phone Number

Beirut Governorate, Lebanon

Beirut Governorate, Lebanon

• Showcase exemplary analytical and critical thinking skills by thoroughly examining and revising requirements, specifications, and business processes, and providing valuable suggestions related to the proposed solution.• Work closely with the development team and make sure they have a clear understanding of the requirements to develop the product• Develop and manage a portal for executives that presents important metrics and summarized data for over 70 projects (Cost, Progress, Manhours, Manpower, Changes and Variations reporting)• Introduce software solutions to both executive management and end users• Set up data models and warehouse using Power BI dataflows and DataMart.• Create reports using the Power BI tool and Dax language, including a summary of software utilization.• Successfully control information security and user access for the company solutions, ensuring the protection of sensitive information and smooth accessibility for authorized users.• migrate an in-house content management solution into SharePoint and utilize Power Automate to design efficient workflows.• Act as a trusted advisor in articulating and critically evaluating project-specific business solutions

Beirut, Lebanon

• Support and configure production environments in collaboration with software developers and QA engineers.• Identify service improvements, introduce new technologies and automation opportunities within the support process and applications.• Ensure new developments are delivered with agreed parameters, timelines and standards.• Coordinate and guide server, network, database, and development team on installation, troubleshooting, and problem resolution.• Administer and maintain all SQL servers and databases existing on premises and over the cloud.• Develop and introduce to the team best practices, processes, releases, and troubleshooting guides.• Handle all kind of support tickets received via the ticketing system in a timely manner.• Restore normal service operations instantly which minimized the negative impact of incidents by 90 %.• Prepare effective and accurate Power BI reports to enhance customer service and application performance.• Install and configure backend components (IIS, SQL Server, Apache Tomcat server and other required components).• Transfer and maintain corporate applications over the cloud by using IaaS.• Provide effective presentations demonstrating software solutions for clients and enhance user engagement.• Deliver consultancy and high-level technical support for IT Support Engineers on Consolidated Contractors Company sites in different geographical locations.

Beirut , Lebanon

• Achieved 90% same-day resolutions on technical support cases as well as excellent customer satisfaction reviews.• Implemented latest releases of several in house applications and performed application checkouts.• Improved the companies’ systems by applying the latest released software updates on more than 5 projects.• Provided regular feedback on application performance, both in general and against specific service levels.• Offered high quality technical L1 and L2 support for coworkers and clients to ensure system reliability.• Delivered training sessions to stakeholders and clients to amplified system usability and awareness.

Sscf Project-Kazakhstan

• Deployed System Completion Software Solution on site ensuring the client and the project teams are kept involved to implement our solution offerings in an optimal manner.• Provided update reports for Implementation team and management on progress and issues.• Monitored the progress of the certification documents such as outstanding RFIs, NDT reports, System Punch list items and other statistics tools while maintaining an accurate reporting.• Implemented proper sequence of documentation and record compilation.• Handled efficiently turnover activities while adopting appropriate implementation of the client Completion System ACS (Automated Completion System) and in-house turn-over system (ATLAS).• Increased the percentage of completion of Check Sheet forms confirming the completion of various construction activities by 50 % through a proper coordination between the involved teams.• Audited and Investigated the operators’ work which optimized the completion database integrity and validity.• Delivered high impact training sessions that increased the number of the In-house Completion System users to reached 200.• Provided technical support for users and controlled the job of data entry operators to improve the system’s reliability.

Beirut, Lebanon

• Became familiar with GIS (Geographic Information System).• Became familiar with DMS (Distribution Management System)

Master'S Degree, Business Analytics, 4.15

Activities and Societies: Capstone Project: “Synthesizing Success: Integrating Manufacturing Precision with Sales Dynamics” - Crafted.

Bachelor Of Engineering (Be), Computer And Communication Engineering, Gpa 3.85/4

Occupied the deans list for 5 years

Baccalaureate, General Science