Samer Salahat Email & Phone Number

A dedicated technology professional with over 13 years of experience in unified communications, solutions design, service management, account management, and managed services of UCaaS and CCaaS.I have successfully delivered a wide range of complex and integrated projects across MENA region, Turnkey projects that include different technologies like Networking, Virtualization, Cloud services and Unified Communication systems.By service management and my project management skills, I helped SMBs and enterprises to achieve better communication, utilizing the products portfolio and APIs integrations for the best user experience. With my cumulative technical and business skills, I am confident in my ability to add significant value and growth to any organization through professional services and project management skills. Specialties: - PMP & ITIL Certified.- Agile projects management.- Customer Experience (CX).- Customer service and operations management.- Team leadership- Experience in Cloud infrastructure deployments (AWS and AZURE).- UCaaS, CCaaS, Collaboration solutions, CRM systems integration through API, web service and power BI, VoIP protocols, UC Servers, UC applications integration, All-in-One Contact Centers, Messaging, IP Fax Servers, SIP integrations, Video Conferencing, Content Sharing, Voice Application integrations, Mobility, IM and Presence, smartphone clients, VMware, Linux, Windows server, H323 trunking.- Remote working solutions.- VoIP networks. - Hospitality solutions- Mitel unified communication systems and applications.- Unified contact centers (All-In-One).

Listed skills include Networking, Itil, Team Leadership, Team Management, and 41 others.

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  Jami'At Al-Yarmouk

  Telecommunications Engineering