Samer T. Email & Phone Number

Seattle-Tacoma International Airport

Seattle-Tacoma International Airport

● Served as ICT liaison; mission-critical continuity for Aviation Maintenance.● Drove process excellence by implementing department knowledge base and other technology improvements including Microsoft SharePoint.● Administered personnel logistics including access management and project management, control, tracking, and coordination.● Delivered timely reports to exec management and other departments.

Seattle-Tacoma International Airport

• Analytically provide operational impact reviews related to a variety of functions at Sea-Tac. - Created monthly dashboards and pivot tables towards the analysis of automatic passenger counting on Employee and Rental Car Facility shuttles. - Conduct entry counts for TNC's (Transportation Network Companies such as Uber & Lyft) to gather data in order to generate a better pickup and drop-off experience for passengers. - Utilize past data to extrapolate a future fleet plan (out to 2030) for the Rental Car Facility Shuttles and their emissions. • Assist taxi drivers with transitioning into a new payment portal system. - Setup and created layout for public info sessions. - Shot and edited (Adobe Premiere Pro) tutorial video of the new payment portal process. - Continuously assisted taxi drivers in creating payment portal accounts.• Airport Expressway traffic mitigation action plan proposal. - Observe how mitigation effort affects traffic congestion by minimizing merging traffic. - Connected with Google to digitally reflect closed roads via Google Maps/Waze. - Used Google Maps data and camera footage to create a timelapse visualizing how road closures affected routing options and driver behavior.• Other projects/events. - Analyze and recommend optimal locations and products for new security cameras in the Bagwell. - Participate in FOD walks. - Assist Wildlife Ops and conduct wildlife FOD Walks - Conducted CFR Part 139 runway and pavement inspections - Continuously shadow Airport Operation Specialists• Airport Safety and Operations Specialist (ASOS). - Completed both Basic and Advanced training classes.• Airport Certified Employee (ACE). - Completed Airfield Operations Part 139-based curriculum

Lynnwood, Wa

• Wireless Advocates is a third-party provider of wireless products and plans from the nations four largest carriers (Verizon, Sprint, AT&T, & T-Mobile).• Utilized sales skills to help customers select the best wireless plan, product, and accessories that suit their needs.• Used extensive knowledge of the latest phones to educate customers and offer a variety of options and solutions.

Lynnwood, Wa

• Address customer needs by recommending PCs based on their specifications.• Provided excellent customer service by communicating clearly and staying knowledgeable on latest tech.• Certificate of Appreciation Recipient: 1 of 40 associates to sell over $1,000,000 in a year out of 1,700 district employees.

Kirkland, Wa

• Supervised parking lots to ensure available spots for restaurant customers.• Assembled and maintained technical equipment and lighting for the live music program.

Kirkland, Wa

• Organized shopping carts into respective bays.• Assisted customers deliver groceries to their vehicles.

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Aviation/Airway Management And Operations

Activities and Societies: ALPA ACE Club, Peer Accountability and Connections Program, CWU Transfer Student Association, and Pickup.

Associate'S Degree, Direct Transfer Agreement

Education record

Activities and Societies: First Robotics and Technical Director for Woodinville High School Theater Company