Sam Farah Email & Phone Number

Adelaide, Sa, Au

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Brampton, On

When I joined the staff at Peel Pentecostal Tabernacle, a mid-to-large sized church in Brampton, Ontario, there was an urgent need to establish consistent systems to manage various operations in the church. My role was based around implementing these improvements and eliminating other redundant processes that impeded an efficient workflow for the staff.Once the pandemic was in full effect, the communications aspect of this role really came to the forefront. This meant frequent church-wide emails and website updates to maintain clear and concise information regarding changes to gathering restrictions and online offerings.Throughout my time at PPT, I was responsible for a large portion of the graphic design seen in emails, the website, onscreen during church services, internal and external signage, and in printed materials.Overview of main achievements:• Planned and executed a complete overhaul of the Church Management System, which resulted in increased efficiency and productivity.• Organized data from various sources to be used in the new Church Management System.Updated logo and branding to a more modern look to streamline online communication and printed materials.• Redesigned website to be easier to navigate, mobile friendly, and follow the new branding.Designed promotional graphics for recurring and special events, for use online, in print, on projection, and on TVs.• Helped congregation members with support for any online tools and resources, responding to questions and concerns in a timely manner.• Administered communications for church and ministry leaders, supporting them in print and online.

Mississauga, On

RP Dynamics is an AV Integration company, specialising in quality and often bespoke solutions to their clients' needs and requests. I was hired to assist with coordinating technicians dispatched to either resolve issues at existing installations or to perform work on large scale projects in progress. I was also able to assist with streamlining some internal processes related to quotations and purchase orders, as well as adding some branding consistency across external facing emails and documents.Overview of main achievements:• Demonstrated success in dispatching technicians in a prompt and efficient manner to address reported issues. • Continuously looked for ways to improve processes and procedures related to purchasing, which resulted in more efficient operations.• Actively developed and maintained internal dashboard pages, pulling data from rental management software, and dynamically displaying up-to-date information on current rentals using SQL, PHP, and CSS.• Reduced time waste for employees having to cross-reference different software for rental information.• Improved the design of Crystal Reports used for producing quotations and packing slips, which led to an increase in accuracy by 10% and a more professional experience for clients.• Designed various web and print graphics and logos, which helped to establish the company's brand identity.• Established company-wide standard styles for email signatures and letterheads, which helped to improve communication with clients.

Mississauga, On

Seven years after working for Trapeze in Australia, I had the opportunity to move to Canada and join the team in Mississauga, Ontario. My role shifted to focusing on their demand response scheduling software for non-emergency medical transportation. While my responsibilities were very similar to my role in Australia, this software was developed on Windows and deployed as a thin client browser based solution which was in contrast to the Linux based software I worked with previously. I also gained a great deal of experience working with Microsoft SQL Server and creating advanced SQL scripts for client data migration projects.Overview of main achievements:• Supported clients throughout projects, managed customer expectations and communicated best practices to achieve desired results.• Successfully implemented software solutions at client sites by conducting multiple training sessions for end-users.• Acted as the primary point of contact for assigned projects, managing communication between internal and external teams.• Monitored project progress and identified any potential risks or issues, escalating as necessary.• Maintained strong relationships with customers by providing prompt and accurate responses to their technical questions and concerns.• Exceeded customer satisfaction goals by suggesting proactive feature requests that improved their experience.• Monitored software for existing issues and quickly reported them to development team for resolution.• Demonstrated software to support sales teams and provided product recommendations based on prospective customers' requirements.• Supported the creation of external facing technical documentation and marketing collateral, ensuring accuracy and helpfulness of materials.

Adelaide, Australia

When I commenced my role at Trapeze Group in Adelaide, Australia, the company formerly known as Austrics Pty Ltd was recently acquired by Trapeze and was looking to invest in new talent. Their proprietary software was designed to optimise transit scheduling for fixed route public transportation, and consistently produced significant savings for transit operators both in the private and public sectors. My role involved simultaneously learning the ins and outs the transit industry, and the specifics of the scheduling software, with the goal of being able to train end-users, and provide support for new and existing clients.Overview of main achievements:• Supported clients throughout projects, managed customer expectations and communicated best practices to achieve desired results.• Successfully implemented software solutions at client sites by conducting multiple training sessions for end-users.• Acted as the primary point of contact for assigned projects, managing communication between internal and external teams.• Monitored project progress and identified any potential risks or issues, escalating as necessary.• Maintained strong relationships with customers by providing prompt and accurate responses to their technical questions and concerns.• Exceeded customer satisfaction goals by suggesting proactive feature requests that improved their experience.• Monitored software for existing issues and quickly reported them to development team for resolution.• Demonstrated software to support sales teams and provided product recommendations based on prospective customers' requirements.• Supported the creation of external facing technical documentation and marketing collateral, ensuring accuracy and helpfulness of materials.

Education record

Education record

Activities and Societies: Jazz band, Worship team (musician), AV team (projection).