Sam Findlay Email and Phone Number
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Founded in 2010, Oliver Bernard has established itself as the go-to and trusted technology talent partner.We have been providing the UK's most exciting and innovative brands with leading tech and product talent for over a decade. Initially specialising in the Java and Web Development markets, we now deliver complete IT workforce solutions to companies around the world.Our services include technology and product recruitment (Oliver Bernard), executive search and market mapping (OB Search), product delivery and consulting (OB Collective), and embedded talent teams (OB Talent). More detail can be found here www.oliverbernard.co.uk/specialismsSpecialities:Positions: CXO, VP, Director, Head of, Engineering Managers
Oliver Bernard
View- Website:
- oliverbernard.co.uk
- Employees:
- 36
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Associate Director | Technology | Organiser Of Senior Leaders | Senior Appointments And Exec SearchOliver BernardLondon, Gb
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Associate DirectorOliver Bernard Apr 2022 - PresentLondon, Greater London, GbWorking on our senior appointments & executive search offering, focussed on finding diverse, high performing leaders that drive your business forward.Speak to me about finding your next CTO, CTPO, VP of Engineering, Director of Engineering, Head of Engineering or Engineering Manager position.
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Principal ConsultantOliver Bernard Oct 2021 - Mar 2022London, Greater London, Gb
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Senior ConsultantOliver Bernard Apr 2021 - Sep 2021London, Greater London, Gb
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ConsultantOliver Bernard Jul 2020 - Mar 2021London, Greater London, Gb
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Support ConsultantOliver Bernard Oct 2019 - Jun 2020London, Greater London, Gb
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Associate ConsultantOliver Bernard Jun 2019 - Sep 2019London, Greater London, Gb
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Account ManagerDmc Canotec Jun 2018 - May 2019Southampton , Hampshire (Headquarters), GbDMC Business Machines PLC is a customer-focus based company of which provides business machines and high quality business solutions to a wide variety of businesses; be it little, medium or large. Listed in the Top 1000 businesses to Inspire Britain in the daily telegraph and Winner of the Know List Award for our customer service, we as a team work closely with each customer to identify objectives and tailor the solution, both hardware and/or software, to suit these requirements. -
Customer Service ManagerDmc Canotec Aug 2016 - Jun 2018Southampton , Hampshire (Headquarters), Gb- Managing 8 staff members, carrying out regular KPI and development meetings- Ensuring all areas of the department met operational objectives- Supporting Account Managers by generating usage, fault and response reports- Monitor incoming call reports, including answer rate, frequency and duration- Oversee technician resource planning and monitor effectiveness- Processing and authorisation of monthly service billing in its entirety- Review client satisfaction by analysing customer feedback, addressing areas for improvement- Thorough investigation of all client concerns and complaints, ensuring necessary action was taken- Building rapport with key clients
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Customer Service SupervisorDmc Canotec Jan 2016 - Aug 2016Southampton , Hampshire (Headquarters), Gb- Integration of new service management system- Successful integration of new MIF (machines in field) following two business mergers- Responsible for the processing and authorisation of over 1,500 monthly service invoices- Facilitated a recruitment push following a period of growth.
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Customer Service AdvisorDmc Canotec Mar 2012 - Jan 2016Southampton , Hampshire (Headquarters), GbKey Responsibilities:- Technician call planning, ensuring SLA targets achieved or exceeded- Answering incoming calls from clients in a swift and professional manner- Replying to customers who have made requests or queries via the general service inbox- Logging service calls or consumable requests for clients, proactively advising them of timescales- Liaise with the Stores department to check availability of stock, notifying them of priority orders- Actively keeping customers up to date with the progress of their service or consumable requests- Collaborate with the Logistics team to arrange the installation of new equipment- Quoting and invoicing clients for any chargeable service or consumable requests- Carrying out customer satisfaction surveys to check service quality standards- Ensure that client device meter readings are collected to ensure the accurate production of invoices
Sam Findlay Skills
Sam Findlay Education Details
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Riddlesdown High School
Frequently Asked Questions about Sam Findlay
What company does Sam Findlay work for?
Sam Findlay works for Oliver Bernard
What is Sam Findlay's role at the current company?
Sam Findlay's current role is Associate Director | Technology | Organiser of Senior Leaders | Senior Appointments and Exec Search.
What is Sam Findlay's email address?
Sam Findlay's email address is sa****@****d.co.uk
What schools did Sam Findlay attend?
Sam Findlay attended Riddlesdown High School.
What skills is Sam Findlay known for?
Sam Findlay has skills like Management, New Business Development, Account Management, Sales, Customer Service, Business To Business, Direct Sales, Solution Selling.
Who are Sam Findlay's colleagues?
Sam Findlay's colleagues are Matthew Elstow, Jacob Elijah, Gary Mcintyre, Tilly Palmer, Charlie Powis, Naushine Robinson Assoc Cipd, Charlie Gallogly.
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