• Serves as the Project Manager for large, complex task orders, providing key stakeholders with contract deliverables in a timely manner• Directly manage and mentor large teams of AV Engineers, VTC Leads, and VTC Administrators • Serves as one of the main lead technical AV/VTC representatives for the Agency• Manage contract finances and regularly review financial reports• Facilitate effective communication among team members and stakeholders, providing updates and ensuring transparency• Implemented process improvements that increased overall team performance• Engage with customers to gather requirements, define scope, and ensure satisfaction• Interview potential candidates for open positions by assessing technical proficiency and relevant experience • Oversee employee timecard compliance, PTO requests, annual performance reviews, and overall employee performance• Manage ServiceNow ticketing queues to ensure a timely resolution• Foster a collaborative team environment, mentoring junior team members and promoting best practices• Prepare and present quarterly Contract Status Reports (CSR) to President, CEO, and other executive leadership

Responsible for leading and supporting a team of technicians while providing advanced enterprise support for all AV/VTC equipment (Codecs, AV/VTC network connections and controllers, switchers, wired/wireless interfaces, audio controllers (BIAMP), data interfaces, IPTV, and other miscellaneous equipment/peripherals) located across DLA's Pennsylvania locations.

Accomplished breeder of rare exotic reptiles. Recognized globally for extensive work with captive anacondas and other obscure species of snakes. Customers include American, European, and Asian countries.

Eight years of US Army IT experience; trained in Army Military Occupational Specialty (MOS) codes 25B, 25U; Information Technology Specialist and Signal Support Systems Specialist. Experienced leading a team of soldiers responsible for resolving general and complex IT help desk issues directly supporting flag officers and below, developing teaching material, and teaching classes on how to operate communications equipment as well as how to utilize Army IT hardware and software. Responsible for the maintenance, troubleshooting, and operation of all video teleconference (VTC) equipment.

VTC Technician responsible for the installation, maintenance, and troubleshooting of all AV/VTC equipment for Defense Logistics Agency Distribution Headquarters. Also responsible for developing training materials to educate users how to properly operate any AV/VTC equipment for multiple DLA site locations.

Prepare laptop, tablets, and desktop computers for installation using imaging software and performing various configuration tasks. Perform troubleshooting procedures to correct computer software and hardware malfunctions as well as identifying any malfunctions on the network during the imaging process. Properly configure BIOS settings and ensure all applications are installed correctly on each computer or manually install applications that are needed. Coordinates repair, replacement, or return of hardware and software with vendors to resolve operating problems encountered by product users.