Sam Garay Email & Phone Number

Austin, Texas Area

• Work with various Product Teams to enhance and prioritize existing products. • Lead a team of Technical Managers to meet quotas and client objectives.• Interact with Sales and Marketing teams to implement client solutions and provide project road maps.

Austin, Texas Area

• Investigated and troubleshooted BazaarVoice products and solutions using a suite of internal tools.• Maintained relationships and managed cases to make configuration changes in order to resolve client issues & requests.• Explain technical concepts regarding limitations, requirements and functionality to a wide range of audiences.• Interacted with Sales and Engineering teams as needed to reach product solutions for clients.• Organized and delivered under strict timelines as outlined by BazaarVoice client agreements.

Austin, Tx

• Individually managed the CMS for the leading company product FON, a multi-function PCI / B2C e-Commerce platform.• Maintained multiple products and pricing catalogs, keeping platform up-to-date supporting client sales efforts. • Provided client care in managing individual client customization needs, portal workflow and daily enhancements. • Developed resource and image libraries to provide responsive action to client requests within 4 hours. • Interacted with operations and development teams to develop landing page management system and key workflow processes. • Optimized internal processes and increased recurring revenues by driving product improvements and reducing setup time.

Austin, Tx

• Coordinated sales & operations support for key clients related to online procurement tools.• Managed procurement of voice & data products, as well as client training on eCommerce platform and reporting.• Coordinated with technical solution sales engineers and carrier resources to deliver value services. • Worked with executive management on delivery of key feature enhancements during product development.

Austin, Tx

• Managed large procurement and TEM services for top Sprint Business Solution Partners. • Supported over 30+ B2B partners nationally with corporate identity programs, help desk, and complex billing matters.

• Supported Channel partners and end-clients with back-end sales and operations of carrier voice and data services, and 3rd party applications like Telenav, Xora, and related carrier products.

Remote Online / Nyc / La

• Created print and web graphics for events, advertising and email campaigns. • Worked via social networking sites to gather information about potential new prospects. • Moderated and interviewed VIP music label panels in LA / NYC to build industry awareness for our members.• Communicated with high-profile industry guests for panels and interviews during events.

Temple, Tx

• Responsible for resolving all business/individual subscriber issues in order to keep the customer and generate revenue.• Involved directly with working with management level to create business game plans to form sale guidelines and promotions.• Stayed up to date with business market and consumer trends. • Spoke daily with business and individual subscribers resolving financial issues with past due accounts.

Audio Engineering (Certificate Of Completion), Audio Engineering + Music Production

Activities and Societies: The American Society of Composers, Authors and Publishers (ASCAP)

Commercial Music