Sam Garay Email & Phone Number

Austin, Texas Area

• Work with various Product Teams to enhance and prioritize existing products.
• Lead a team of Technical Managers to meet quotas and client objectives.
• Interact with Sales and Marketing teams to implement client solutions and provide project road maps.

Austin, Texas Area

• Investigated and troubleshooted BazaarVoice products and solutions using a suite of internal tools.
• Maintained relationships and managed cases to make configuration changes in order to resolve client issues & requests.
• Explain technical concepts regarding limitations, requirements and functionality to a wide range of audiences.
• Interacted with Sales and Engineering teams as needed to reach product solutions for clients.
• Organized and delivered under strict timelines as outlined by BazaarVoice client agreements.

Austin, TX

• Individually managed the CMS for the leading company product FON, a multi-function PCI / B2C e-Commerce platform.
• Maintained multiple products and pricing catalogs, keeping platform up-to-date supporting client sales efforts.
• Provided client care in managing individual client customization needs, portal workflow and daily enhancements.
• Developed resource and image libraries to provide responsive action to client requests within 4 hours.
• Interacted with operations and development teams to develop landing page management system and key workflow processes.
• Optimized internal processes and increased recurring revenues by driving product improvements and reducing setup time.

Austin, TX

• Coordinated sales & operations support for key clients related to online procurement tools.
• Managed procurement of voice & data products, as well as client training on eCommerce platform and reporting.
• Coordinated with technical solution sales engineers and carrier resources to deliver value services.
• Worked with executive management on delivery of key feature enhancements during product development.

Austin, TX

• Managed large procurement and TEM services for top Sprint Business Solution Partners.
• Supported over 30+ B2B partners nationally with corporate identity programs, help desk, and complex billing matters.

• Supported Channel partners and end-clients with back-end sales and operations of carrier voice and data services, and 3rd party applications like Telenav, Xora, and related carrier products.

Remote Online / NYC / LA

• Created print and web graphics for events, advertising and email campaigns.
• Worked via social networking sites to gather information about potential new prospects.
• Moderated and interviewed VIP music label panels in LA / NYC to build industry awareness for our members.
• Communicated with high-profile industry guests for panels and interviews during events.

Temple, TX

• Responsible for resolving all business/individual subscriber issues in order to keep the customer and generate revenue.
• Involved directly with working with management level to create business game plans to form sale guidelines and promotions.
• Stayed up to date with business market and consumer trends.
• Spoke daily with business and individual subscribers resolving financial issues with past due accounts.

Audio Engineering (Certificate Of Completion), Audio Engineering + Music Production

Activities and Societies: The American Society of Composers, Authors and Publishers (ASCAP)

Commercial Music