- Maintain strong communications through e-mail, SMS and video conferencing. Conduct recordkeeping of daily activity reports, maintenance records, supply and materials orders, using Microsoft 365 tools.- Operate, maintain and repair all equipment used for heating, ventilation and air conditioning of building equipment. This includes operations of a central heating system utilizing steam and/or hot water for tempering or heating building, and central chilled water to provide cooling to building.- Maintain proper inventory and organization of supplies, equipment and tools- Provide excellent customer service to create a comfortable environment- Maintain and repair all HVAC equipment and components to manufactures recommendation, i.e. valves, motors, belts, bearings, filters, and lubrication etc- Learn basics of equipment management controls to be able to start, stop, seek status or change conditions on HVAC systems- Make rounds of all equipment rooms identify and repairing any potential problems and keep the systems and rooms clean- Complete and close out Work Orders in NCMMS and enter time worked and materials used- Respond to fire alarms systems and be familiar with fire panels- Any other duties as assigned

- Service all residential HVAC system issues on time and to the customer’s satisfaction- Willing to educate and assist customers in choosing the best residential HVAC options and maintenance plans.- Troubleshoot and repair customer’s systems, perform scheduled maintenance, suggest and perform system improvements, modifications, etc to current/future residential customers.- Present myself as professional and knowledgeable to address customer issues, win new referrals and repeat business.- Maintain a clean, organized truck.- Follow our computer based scheduling and work processes system- Participate actively in meetings, and trainings- Work alongside customer service, dispatch, and other departments to improve performance and work -flow of the company.- Train, encourage and mentor apprentices to ensure quick, accurate repairs and installations.

- Inspects and maintains all HVAC systems, furnishes plumbing upkeep inside and outside the buildings, ensures that roofs and gutters are in good condition, maintains all recreational facilities.- Assists supervisor with the quality and efficiency of turning vacant apartments into make ready apartments in a timely manner; assists with overseeing the inspection of make ready apartments; and paints, cleans and prepares apartments for occupancy.- Assures that a written explanation of work performed in each unit is left for resident.- Ensures that residents are provided with a clean, safe and well-maintained community, ensures that good public relations are maintained between residents and the maintenance staff.- At the direction of the Maintenance Supervisor, assist with the operation and maintenance of the pool and pool area to include proper chemical levels as required by local municipalities or other governing bodies, maintenance of pool equipment and furnishings.- Completes all work orders within a 24-hour time frame.- Adheres to all MAA personnel directives and safety requirements.- Shares 24-hour emergency call duties with Maintenance Supervisor.- Learns all aspects of on-site maintenance, implements all aspects of maintenance in preparing apartments for occupancy.- Keeps all tools and equipment in good working condition.- Maintains a good property appearance by keeping it free of trash and debris, maintains all recreational facilities as assigned.- Reports any hazardous, emergency or unusual situations that could possibly be a violation of company policy.

- Respond to and complete service requests in a timely manner.- Coordinate with the maintenance supervisor and team to prioritize tasks throughout the day- Provide excellent customer service when interacting with residents, guests, and vendors- Identify any issues regarding safety, hazardous conditions or maintenance needs in the community and correct them or report them to the maintenance supervisor- Perform preventative maintenance on equipment within the community- Prepare vacant apartments for move-in, including completing any necessary repairs or replacements- Ensure upkeep of community appearance by replacing light bulbs, removing trash and litter, painting and performing repairs- Accurately complete records in Onesite regarding service requests, preventative maintenance, and make-ready of vacant apartments- Perform electrical and plumbing work as required- Assist with grounds keeping, pool maintenance, housekeeping, distribution of notices, apartment inspections, and other tasks as needed

Full time HVAC student in General Technology Air Conditioning and Refrigeration program graduated with AAS Degree December 2019. 4.0 Program GPA and 3.98 Cumulative GPA. Also certified in the following: HVAC Design, Installation and Service, and EPA Certification, Weatherization, Duct leakage inspection certification. Additional classes included commercial and residential electrical installation, building construction and maintenance.

- Performed HVAC repairs upon request and replaced units when necessary- Skillful in the installation of residential and commercial split units.- Capable in duct fabrication/ installation in attics and crawl spaces.- Engaged in troubleshooting when needed to make system work appropriately.- Installed registers, returns and thermostat control units.- Read blueprints & layout duct systems for commercial and residential projects.- Installed systems in new construction as well as established structures.

- Organized and managed inventory to maintain accuracy of stock. - Processed mail orders and all shipping.

- Supervised full-scale operations of a 30 personnel team within maintenance, janitorial, housekeeping, landscape and security operations across a 1.5 million square foot open-air lifestyle shopping center.- Specialized in Energy Management System programming/maintenance for HVAC and lighting service throughout the property - Evaluate workload requirements and make appropriate adjustments in staff coverage for all departments based on event or seasonal needs.- Coordinates compliance with local, state, and federal building codes and guidelines according to ICC, IRC and IMC, MSDS, OSHA, EPA regulations, fire codes and other relevant rules and regulations.- Perform general maintenance duties with strong knowledge of standard methods, principles, practices, tools and equipment for facility maintenance.- Reduced yearly supply budget by 20% by maintaining inventory control by creating custom calculated Excel spreadsheets to accurately predict monthly supply usage. - Obtained bids from vendors and contractors to provide best value for service.- Saved money on contractor expense with personal knowledge of technical equipment by trouble shooting and performing minor repairs on electrical, alarm systems, energy management, HVAC and Access Control. - Coordinated and oversaw all contractor assignments during project construction and property management and maintenance to keep projects on schedule and within budget.- Supervised Security Operations to ensure ERMC policy and procedures are followed while maintaining a safe, secure environment. - Oversee the Landscape Management duties including maintenance crews, subcontractors and landscape design to keep the property visually attractive.

• Acted as assistant regional security and operations director under the Regional Director of the Southwest US region (18 properties) to save time and money on travel expense for the company by sharing responsibilities with the Regional Manager • Identified areas of improvement for training new security and operations directors to make them successful managers.• Assisted in the recruitment and training of new personnel across multiple facilities and locations by hiring staff who understand and follow our core values.

• Managed complete security operations including twelve security officers for a 350,000 square foot open-air retail site. • Contributed and worked closely with local law enforcement in investigations of property loss, thefts and criminal activities. • Reduced crime by increasing security patrols during times when statistics showed crime was more prevalent. • Prepared and developed overall security plans and procedures, including emergency evacuation plans and crisis situations. • Coordinated with management and prepared budgets for security initiatives. • Managed the hiring, training, disciplinary action, administration and supervision of all security officers based on the company’s core values and department regulations.

• Trained all new security officers according to company policy and values• Kept organized files of Daily Activity Reports for the Director of Security and mall management • Provided loss prevention in coordination with local law enforcement by increased patrols during time periods where crime was occurring more often.• Inspected and monitored the premises including Fire Suppression Systems, CCTV, access control lighting to ensure the safety and order of the mall.

Full time Student. Graduated with 4.0 GPA. Associates Degree in Criminal Justice specializing in Homeland Security.

• Aid Veterans requesting information regarding employment or financial aid for education and refer them to the Veterans Administration or the Employment Security Commission. • Organized and kept track of Monthly Veterans Employment service reports which included upward of 100 plus veterans per month who we helped to find jobs or get education services. • Updated monthly and weekly TAPS (Transition Assistance Program) reports to send to Washington D.C. Used Excel and Access to produce these reports and send to Washington D.C. on a secured server.• Provided information with a friendly and caring personality to Veterans and employers who call requesting information on USERRA "Uniformed Services Employment and Reemployment Rights Act."

• Received Employee of the Quarter Award first month employed and rose the expectations for SOS Contractors to Verizon Wireless nationwide. • Performed ID checks to 400 + office personnel. • Prevent high risk documents and equipment from being lost or stolen threw scrutiny and detailed observations and record keeping. • Ordered office supplies and maintained supply cost 40% below monthly budget. • Communicated extensively with SOS / Verizon Wireless Supervisory staff on Security issues to come up with positive solutions. • Conducted investigations regarding employee misconduct, fraud, product loss, theft. Perform outstanding customer service to guests, customers and contractors.• Conducted security and ethics training for new security officers.

• Supervised staff of eight security officers for third-shift for 1,500,000 square foot retail and outdoor pedestrian shopping center• Developed site policies and procedures for security staff • Led the Shopping Center Security Terrorism Awareness training for a 30 member security team under NIMS

- Received numerous awards including finishing in the top 50 Nationwide in Sales and Customer Service 9 out of 15 months.- Promoted to Assistant Store Manager within 6 months of joining the company.- Managed a 4 member team of sales staff, handled payroll entry, scheduling, and maintained a positive work environment.- Responsible for daily operations of store including sales, service, people management /development, merchandise management, visual merchandising, cash deposits, general office administration.- Led Leadership and Sales Training sessions for new and promoting employees.- Proven track record in leading a team as well as an ability to sell products and services.

- Experienced in a wide range of management skills, including clerical duties, people management, warehouse inventory management, security- Trained in light equipment operation, maintenance, and repair of water pumps, air filtrations and generators.- Performed security forces duties for civilian supply convoys, 3rd party construction services inside and outside Baghdad Green Zone.- Proven positive in international relations.