Responsible for all US fulfillment and supply-chain management as well as representing the brand at US specialty coffee events. Built out a 4,500 sq/ft warehouse to meet the needs of a growing brand with resilient security systems, efficient physical infrastructure, and innovative digital tools at the forefront. I am also the primary technician for all US customer support, helping to maintain our products for a long lifespan via remote diagnostics and support, close collaboration with… Show more Responsible for all US fulfillment and supply-chain management as well as representing the brand at US specialty coffee events. Built out a 4,500 sq/ft warehouse to meet the needs of a growing brand with resilient security systems, efficient physical infrastructure, and innovative digital tools at the forefront. I am also the primary technician for all US customer support, helping to maintain our products for a long lifespan via remote diagnostics and support, close collaboration with Engineers and Industrial Designers, and providing comprehensive repair services for qualifying products. Show less

Managed a high-volume cafe within the VF Corporation on behalf of Boxcar Coffee Roasters. Responsible for the creation of monthly specials, personnel management, training and quality assurance, as well as collaboration with catering specialists for on and off-site events.

Launched Huckleberry's largest cafe as the inaugural General Manager. As the leader of this rollout I built out and equipped a brand new kitchen, developed a full-service food program, grew opportunities for customer engagement and wholesale relationships at the cafe, and established ongoing relationships with purveyors to grow the company's overall reach.In order to execute the high standards established by the company at its two previous cafes, I developed and facilitated all training… Show more Launched Huckleberry's largest cafe as the inaugural General Manager. As the leader of this rollout I built out and equipped a brand new kitchen, developed a full-service food program, grew opportunities for customer engagement and wholesale relationships at the cafe, and established ongoing relationships with purveyors to grow the company's overall reach.In order to execute the high standards established by the company at its two previous cafes, I developed and facilitated all training with an entirely new staff of 10 Baristas as well as creating and hiring for the brand new role of Kitchen Manager. Once open, this cafe offered an entirely new scope of services for the company, operated at revenue levels that surpassed all existing Huckleberry Roasters' combined cafes, and managed to maintain exceptionally high levels of customer satisfaction and retention from our very first days in operation. Show less

While in this role I oversaw all daily operations for Huckleberry Roasters' original cafe location in Denver, CO including all hiring and training for the cafe including a thorough multi-day training program on all facets of specialty coffee including its geography, responsible sourcing techniques, ongoing relationships with coffee producers, coffee extraction science and methodology, as well as general hospitality training within a socially-conscious company.I was also responsible for… Show more While in this role I oversaw all daily operations for Huckleberry Roasters' original cafe location in Denver, CO including all hiring and training for the cafe including a thorough multi-day training program on all facets of specialty coffee including its geography, responsible sourcing techniques, ongoing relationships with coffee producers, coffee extraction science and methodology, as well as general hospitality training within a socially-conscious company.I was also responsible for all ordering and purveyor account management for the cafe as well as serving as the primary point of contact at Huckleberry's principal retail location for all prospective wholesale customers, visiting representatives of producer groups, and other businesses in the Denver area that Huckleberry collaborated with on various projects.Soon after being hired into this position I developed an entirely new reporting and forecasting tool to better manage the cafe's labor and food costs as well as implementing a new baseline scheduling template for the cafe that allowed for improved customer experience, reduced labor costs, and improved overall staff satisfaction. Show less

Established career interest in specialty coffee by working at Huckleberry's bustling downtown location. Executed up-to-date best practices for extraction theory while maintaining a relentless commitment to delivering exceptional guest experiences.

Executed a fully-vegan, Puerto Rican menu at a high-volume restaurant in the midst of the COVID-19 Pandemic. Oversaw all ordering and training of Line Cooks, Prep Cooks, and Dishwashers as we grew the operations of the restaurant to account for the businesses' highest revenue period in its 3-year history.This role established my confidence to navigate complex operational challenges, manage staff well-being and satisfaction, and maintain high standards of service while under the constant… Show more Executed a fully-vegan, Puerto Rican menu at a high-volume restaurant in the midst of the COVID-19 Pandemic. Oversaw all ordering and training of Line Cooks, Prep Cooks, and Dishwashers as we grew the operations of the restaurant to account for the businesses' highest revenue period in its 3-year history.This role established my confidence to navigate complex operational challenges, manage staff well-being and satisfaction, and maintain high standards of service while under the constant pressures that persist in the restaurant industry. Show less