Sam Gonzales, C.M. Email & Phone Number

Phoenix, Az, Us

Tempe, Az

Oversee operations and fleet maintenance for 15,000 student high school district covering 160 square miles; ensuring safety, efficiency and customer service.

Phx Sky Harbor International Airport

Responsible for all Ground Transportation (GT) initiatives at PHX Sky Harbor International Airport: Lead GT team and eight key contracts representing 500+ employees and transport of 14M annual passengers. Oversee transportation security and safety programs, permitting and credentialing. Implement innovative strategies to enhance efficiency, improve customer service and increase revenue. • Manage commercial vehicle and driver credentialing programs that encompass 750 companies… Show more Responsible for all Ground Transportation (GT) initiatives at PHX Sky Harbor International Airport: Lead GT team and eight key contracts representing 500+ employees and transport of 14M annual passengers. Oversee transportation security and safety programs, permitting and credentialing. Implement innovative strategies to enhance efficiency, improve customer service and increase revenue. • Manage commercial vehicle and driver credentialing programs that encompass 750 companies, 3,500+ vehicles and 5,000 drivers.• Oversee $28M operating budget, develop projections and adjustments during budget cycles.• Manage PHX Sky Train and Rental Car Bus O&M contracts, 108 CNG bus fleet and industry leading performance metrics.• Implemented KPIs and ZenDesk CRM for all transportation operations and 92% customer satisfaction.• Facilitate industry outreach meetings and develop policy recommendations to streamline requirements and present to senior management, Phoenix Aviation Advisory Board and Phoenix City Council. • Coordinate with GT providers including taxi, van service, TNC, hotels, shuttles, public transit and regional providers to enhance transportation options and accessible transportation services to and from the airport to include industry first on-demand wheelchair accessible services. • Oversee airport lost & found program: 20,000+ items collected annually with 35% customer return ratio. Show less

Phx Sky Harbor International Airport

Lead Traffic Management and Terminal Operations programs with security, safety and customer service focus. 24/7 operation to include supervisory team responsible for day-to-day management of the airport and 80+ member staff. Collaborate with airport stakeholders and federal partners. Coordinate response to operational, emergency and special events. • Develop performance metrics and customer service trainings to promote world-class service as "Americans Friendliest Airport." •… Show more Lead Traffic Management and Terminal Operations programs with security, safety and customer service focus. 24/7 operation to include supervisory team responsible for day-to-day management of the airport and 80+ member staff. Collaborate with airport stakeholders and federal partners. Coordinate response to operational, emergency and special events. • Develop performance metrics and customer service trainings to promote world-class service as "Americans Friendliest Airport." • Assigned by Director’s Office to cross-functional team to conduct comprehensive audit across all department divisions and functions resulting in 144 prioritized recommendations. • Implemented information technology projects to enhance security, safety and efficiency. Examples include dynamic signage, automated dispatch, electronic violation system, interactive directories, and video surveillance. • Coordinate with contractors and consultants on all Landside construction activity to mitigate impacts to airport operations. Review design plans and approve all traffic control plans in accordance with MUTCD. • Participated on several departmental committees including Risk Assessment Team, Signage Task Force, Security Task Force, Planning, Customer Service and Emergency Management Planning. • Respond to and resolve inquiries from city management, department staff, airport tenants, and members of the traveling public.• Develop Standard Operating Procedures, Rules & Regulations and updates to Phoenix City Code in collaboration with Aviation Legal and Ordinance Review Committee. Show less

Phx Sky Harbor International Airport

Oversee Airport Security Plan and compliance with TSA 49 CFR 1542. Implement security contracts, employee training and credentialing in collaboration with business partners. Coordinate Access Control, CCTV and blast mitigation enhancement projects. Manage Security Office and agents responsible for fingerprinting and credentialing 14K badgeholders. • Coordinated six security threat level changes in accordance with TSA Security Directives.• Managed Security Master Plan for Sky… Show more Oversee Airport Security Plan and compliance with TSA 49 CFR 1542. Implement security contracts, employee training and credentialing in collaboration with business partners. Coordinate Access Control, CCTV and blast mitigation enhancement projects. Manage Security Office and agents responsible for fingerprinting and credentialing 14K badgeholders. • Coordinated six security threat level changes in accordance with TSA Security Directives.• Managed Security Master Plan for Sky Harbor, Goodyear and Deer Valley Airports to include collaboration with airlines, tenants, TSA, Phoenix Police and other stakeholders.• Facilitated Security Committee to prioritize $100M in CIP projects to enhance airport security.• Participated on Threat, Vulnerability and Risk Assessment teams, recommending and implementing measures to enhance airport security with the FBI, TSA, Police and security consultants.• Developed RFP procurement and implementation of security guard contract for Phoenix Airport System- PHX, DVT & GYR. Contractor provided 150+ officers to patrol terminals, air operations areas and to perform employee and commercial vehicle screening programs. Annual contract value of $4M. • Developed training programs and initiatives to enhance security awareness to include Project SOAR-Secure Our Airport Responsibly. Initiated Interactive Employee Training computer-based training program and delivery of training to 14K badge holders. Show less

Phx Sky Harbor International Airport

Managed Sky Harbor International Airport's Communication Center, a 911 emergency call handling, dispatch, security monitoring and call center operation. Lead team of supervisors, dispatchers and call-takers in 24/7 operation. Assessed and specified technical equipment needs to support the PHX Airport System in collaboration with consultants, engineers, and IT staff. • Facilitate employee work group to foster team spirit, enhance team development and improve work processes.•… Show more Managed Sky Harbor International Airport's Communication Center, a 911 emergency call handling, dispatch, security monitoring and call center operation. Lead team of supervisors, dispatchers and call-takers in 24/7 operation. Assessed and specified technical equipment needs to support the PHX Airport System in collaboration with consultants, engineers, and IT staff. • Facilitate employee work group to foster team spirit, enhance team development and improve work processes.• Implemented structured training program, SOPs and certification through APCO - Association of Public Safety Communication Officials.• Oversee Service Level Agreements, performance and maintenance of all systems and coordinate system upgrades and contingency plans for system failures. • Coordinate Emergency Management Planning for the Aviation Department, Incident Management System (IMS) training and oversee development and function of the Emergency Operations Center. • Chaired IMS Committee and coordinated two live emergency drills including FBI Hijacking exercise and multiple tabletop exercises.• Developed KPIs and team performance metrics. Prepared and analyzed metrics and developed various statistical reports for key constituents and support of federally mandated requirements. Show less

Bachelor Of Science (Bs), Aeronautics/ Management Minor

Associate Of Science (A.S.), Aeronautics