Sam Gonzalez Email & Phone Number

Austin, Tx, Us

Detroit, Michigan, Us

Austin, Texas, Us

Miami Gardens, Fl, Us

Created, implemented and evolved an HR services and systems service delivery strategy that efficiently supported the needs of the business during.

Geneva, Switzerland, Ch

Develop and drive the evolution and stabilization of the Alcon division global service delivery model while influencing the Novartis global enterprise shared services division to address HR operations, system (SAP), process and policy divisional needs.

Reston, Virginia, Us

Influenced functional leaders to address and mitigate complex issues and risks associated to Workday implementations.Provided direction, guidance and coaching to project team leads in order to ensure a successful and timely delivery of the project.

Santa Clara, California, Us

Directed the alignment of the Shared Services, HRIS and HRIT teams which resulted in a single strategy and roadmap focused on systems simplification, data integrity and process improvement.Developed a 3 year strategy and roadmap with focus on retiring old systems by increasing functionality in new systems as well as automating manual processes to optimize cost and use of resources.Directed the re-alignment of resources and work in the shared services organization that improved data integrity, accuracy and timely execution of processes and transactions by 70%.Directed the LATAM, EMEA and Asia payroll process improvement program sponsored by the CFO successfully mitigating over 50 findings by the internal audit team through the implementation of process improvement and technology.Led a 5 member cross-functional team to complete due diligence, legal review, procurement of facilities, and implementation of new benefits and onboarding of 70 employees in EMEA creating a new strategic business unit in 3 months.

Santa Clara, California, Us

One year expatriate assignment as Director in Malaysia that resulted in the successful creation of a 2-hub, 30+ global shared services organization supporting North America, LATAM, EMEA and Asia which met first year operational KPI’s.Developed strong working relationships with department leadership and executive management in LATAM, EMEA and Asia to support and promote the transition and use of the new service delivery model within their respective employee populations.Directed and managed the transition and standardization of onboarding, compensation, benefits, global mobility, payroll, performance and administrative and operational work for the shared services organization.Created and directed a 40-member cross-functional team from IT, HR Finance, Security, Facilities and Legal to implement the shared services strategy.Thought leader responsible for influencing the creation of a shared services global governance model which outlined guidelines for prioritizing the transition of future work to the shared services organization, policy harmonization as well as protocols to execute critical initiatives such as work force reductions, mergers & acquisitions, divestitures and executive hires.

Santa Clara, California, Us

Directed the improvement of the North America and LATAM HR customer experience which resulted in savings of $700K in year-over-year operational costs while increasing customer satisfaction and reducing resolution times by 50%.Led negotiations and terms & conditions for the cancellation (repatriation) of the North America HR outsourced HR services contract.Led the transition of operations and administration work from the outsourcer to the new internal Americas Shared Services organization enabling ‘go live’ in 3 months with minimal operational impact or change to employees.Developed strong working relationships with HRBP’s, COE’s and executive management to support and promote the transition and use of the new service delivery model within their respective employee populations.

Santa Clara, California, Us

Created a global service delivery strategy and roadmap with focus on increasing HR’s strategic alignment through the centralization of administration and operational work which resulted in influencing the 5 year strategic direction of the HR Leadership team.Led the design and creation of an HR department for a $2 billion dollar divested business unit; received an Executive Award from the CFO for early delivery.

Armonk, New York, Ny, Us

Solution architect and project manager for multiple HR transformation projects in North America, LATAM, EMEA and Asia for customers in the Financial Services, Hi-Tech, Automotive, Aerospace and Entertainment industries.Led IBM and HR Leadership teams through the design and creation of multi-tier service delivery model strategies and roadmaps.Led and managed multiple HR cross-functional process re-engineering initiatives that resulted in successful PeopleSoft and SAP HCM deployments.Stabilized and optimized IBM’s ‘tier 2’ global support teams for multiple HR processes in LATAM, EMEA and ASEAN resulting in enablement of IBM outsourced business to expand support to current and new customers.

Gb

Designed, developed and deployed multiple HR self-service solutions that yielded an average of 20% improvements in global HR effectiveness in the Hi-Tech, Automotive, Airline, and Insurance industries.Configured, tested and deployed PeopleSoft globally in the Hi-Tech industry.

Bs, Mathematics / Economics

Registered Representative, Sales And Marketing

Education record