Sam Gras Email & Phone Number

Washington, District Of Columbia

• Supervise new residential concierge services account, including recruitment and training new managers, development of opening/closing procedures
• Make daily visits to evaluate operations, talent, and guests experiences
• Meet with property managers, board members, developers regularly; make informal visits and attend regular and formal board meetings as dictated by the property and/or company
• Conduct regular team training to implement and support NFC-approved policies
• Manage and improve operating standards with consistency from project to project
• Initiated development of mobile application-based scheduling tool used company-wide; responsible for all staff training on scheduling tool

Manhattan, NY

• Certified Pool Operator (CPO)
• Lifeguard Instructor, including CPR, AED and First Aid
• Water Safety Instructor (WSI) specializing in children, individuals with special needs, and adults fearful of the water
• Supervises and manages team of 30 employees, including hiring, training, scheduling, and performance evaluations
• Oversees swimming pool, spa, and fitness center operations to ensure exceptional customer service
• Strategically plans programs and services to achieve budgetary goals.

• Conceptualized and executed marketing campaigns for international programs tailored for college students utilizing online, print and grassroots marketing
• Supervised work of graphic design team in producing marketing materials for nationwide distribution
• Networked with on-campus contacts to sell programs to campus professionals. Conducted interviews with potential trip applicants to sell the programs
• Met and exceeded goals for participation in programs by deadlines
• Provided superior customer service to all parties including media clients, campus professionals, participants, and parents.

• Created in-store ads, promoted contests, organized live musical events and other innovative techniques to grow retail record sales
• Utilized online marketing campaigns to maximize customer awareness of artists across all genres of music
• Sales representative for the New York branch of the Virgin Mega Store
• Teamed with sales accounts to coordinate strategic marketing efforts and maintain inventory levels based on analysis of sales trends and targeted sales goals.

• Promoted Capitol Records Artists utilizing both grassroots and street level marketing campaigns in the New York/ New Jersey area and on national tours
• Created incentive opportunities to effectively increase market awareness of developing artists
• Fostered relationships with retail establishments to secure space for promotional events

Education record

B.A., Sociology

Activities and Societies: Head Lifeguard, Drama