Sam Greathouse Email and Phone Number

• Collaborate with developers and department stakeholders to establish policies and procedures for managing all types of university internal technical assets.• Create clear, concise, and detailed documentation of technical processes for new feature developments made to IU’s ServiceNow instance.• Define business requirements, functional requirements, and technical specifications through user stories and university wide knowledge base.• routinely execute product version upgrades. Invoking developing comprehensive test plans while utilizing an Automatic Testing Framework (ATF)• Routinely audit processes and documentation to ensure accuracy and adherence to current policy and regulations.

-co-owner and operator of Bass Boards Custom Cork Boards. -Providing customers with 1/1 handmade custom enamel-pin display boards. -manages customer orders and communications-manages product/materials inventory-Plan and execute vending booths at large Music events

• Troubleshoot and recreate day-to-day software issues with users in and outside of Zotec.• Find new and innovative ways to assist client base and increase revenue by ensuring all applications run at top performance. • Responsible for creation and updating SQL reporting requests.• Take calls from clients to provide immediate solutions when encountering issues within our applications. • Complete full bug write-ups with recommended changes to the development team.• Perform scheduled on-call duty (weekend calls, major releases, 911 issues)• Troubleshoot web-based application issues utilizing network logs and event viewer. • Collaborate on projects with other technical departments I.E. IT, DBA’s, File Management ect.• Monitor high volume ticket system and triage new alerts based on client impact.• Provide meaningful explanations to clients on the root cause of issues and steps being taken to ensure the issue is resolved.

• Responsible for overseeing all aspects of catering from taking and placing orders, to keeping product inventory, to organizing and executing deliveries in addition to standard manager duties• Created and developed the current routines and procedures in place for executing catering orders at my location, making our location a district leader in catering sales; saw a 66% increase in monthly catering sales when compared to prior years• Setting schedules, acquiring and maintaining customer accounts (business and consumer); looked to by other members of the catering team for guidance on a daily basis; co-lead a kitchen staff of 10 employees • Used MS Office programs to organize complex catering orders to ensure staff correctly assemble and execute orders; experience in facilitating and executing orders for all group sizes (i.e. corporate and collegiate events that feed up to 400 people)

• Identify potential customer base in hail-stricken areas; built customer rapport when providing comprehensive roof inspections and estimates while working with insurance claims teams• Worked with sales lead to maintain customer portfolios and act as first point of contact

• Coordinated logistics activities between embassy staff and local vendors in support of the embassy’s Independence Day reception attended by senior U.S. and foreign officials • Supervised a staff comprised of five foreign nationals • Coordinated the reorganization of embassy warehouse