Sam G. Email & Phone Number

Paignton, Gb

London, England, United Kingdom

London, England, United Kingdom

Bromley, United Kingdom

Leading a team of 12 direct line reports in one of Metro Bank’s first and most popular stores within the UK, reporting to the Store Manager. • Running of the bank on a day to day basis, including completing due diligence within our process to a high standard to ensure the smooth running and safety for our colleagues and customers• Ensuring the fulfilment of all regulatory compliance to keep colleague knowledge up to date. Managing and ordering of large amounts of cash within the store whilst staying within the bank’s risk appetite, including cash replenishment and balancing of ATM’s and till’s• Inspiring our colleagues to ensure we are consistently challenging the status quo and striving to improve our service at all times, also finding solutions and providing advice for colleagues and customers, showing empathy and building professional relationships along the way• Challenging processes and procedures that are unfit for colleagues and customers, leading to results that affect the wider bank, such as introducing options for colleagues and customers to use transgender & transitioning as their gender on our systems, the use of pronouns on name badges & email sign offs, and also the banks dress code to allow tattoos to be on show• Organisation and data collection for data reporting around various business areas including retail, business, people and diversity and inclusion to a high standard and within tight timeframes• Holding excellent knowledge of internal and external processes to make the right decision at all times, as well as the completion of internal HR training including HR employment law• Conducting interviews and providing feedback and outcomes for candidates to a high standard, as well as the on-boarding of new colleagues by tracking their progress and ensuring a smooth transition in to a new company• Handling regular colleague progression meetings, one to ones, reviews, coaching and providing support and guidance for development plans

Bexleyheath, Maidstone, Orpington

• Greeting and welcoming customers and floor management.• Building relationships with customers that create FANS - by 'getting to know you' and 'how we can help'. • Finding solutions for customers and advising them on our products and services.• Account opening - both personal, cash/current and business accounts for Sole Traders, Limited Companies, LLPs, Partnerships, Community accounts - Clubs, Societies and Charities, Commercial Accounts, Foreign Currency Accounts• Providing lending - Overdrafts, Credit Cards, Personal Loans, Mortgages, Asset Finance, Invoice Finance.• Saving products - Instant Access, Fixed Term, ISAs, Young Savers at competitive interest rates.• 7-day Switch Guarantee, ISA transfers • Setting up and resolving problems with Online and Mobile Banking, Apple and Android Pay• Logging and resolving Expressions of Dissatisfaction• Dealing with disputes - plastic card transactions and other.• Participating in events (including Kids Rock, Dogs Rule, Grand Openings, Metro Money Zone)• Helping customers with the Magic Money Machine and Safe Deposit boxes• Surprising and Delighting Customers - In-store card and cheque book printing on the day, 7-day service, working hours, no appointments necessary - same day service, free transactions in Europe, free coin counting machine, pet-friendly environment etc.• Multi-skilled CSR - Cashier, and Business trained to provide all-around service and assist with colleague shortages.• Working with systems like CRM, T24, 4TRESS, TCR