With more than 20 years of experience in automotive dealership operations, I am a seasoned professional with an unparalleled, in-depth knowledge and expertise in fixed operations, e-commerce, and internet marketing. I have a passion for delivering exceptional customer service, increasing sales and profitability, and developing high-performing teams. I am currently seeking a new opportunity to leverage my skills and vision in the automotive industry.In my most recent role as General Manager at Maus Nissan of North Tampa, I oversaw the entire service operation, from staffing and training to contract negotiation and market segmentation. I implemented an advanced sales process and production management system that resulted in record-setting growth and industry-leading customer satisfaction and retention levels. I also applied my background in e-commerce and internet marketing to enhance the dealership's online presence, reach, and conversion. I have a proven track record of consistently delivering high net profitability, high CSI, and high employee satisfaction.