Sam Grotsky Email & Phone Number

Primary point of contact with clients and investors; providing first tier customer service.• Track and trace official county certified documentation for US mortgage market. Access client databases.• Prepare investor reports using internal database and Excel spreadsheet.• Data mine for delinquent documentation, create reports and follow up with distribution agencies.• Training new account reps on internal CRM, industry standards and customer relations. Delegate and overseas special projects for clients

Israel

Generate new business using existing and potential customer networks. Manage and develop B2B accounts to initiate and maintain favorable relationship with clients. Build and maintain strong, long-lasting customer business relationships.Overseeing customer account management, including negotiating contracts and agreements to maximize profit. Other responsibilities include:• Answer client queries and identify new business opportunities among existing customers. • Work with CRM software (e.g. Salesforce, Zoho) • Set and track sales account targets, aligned with company objectives• Suggest actions to improve sales performance and identify opportunities for growth

Israel

SEO professional with solid experience in developing SEO campaigns, analytics, SE rankings, keyword research, site auditing methods, social media optimization and link building. I believe with my creative approach and thorough research and analysis I can optimize websites and achieve business goals by improving organic SE rankings. With a background in account management and marketing and excellent communication skill, I can excel in a wide variety of professional positions.

Working for various international and local companies on a project basis consisting of:Internet Research: query evaluations and ratings; key word modificationSEO: Link building, content writing and UI Business Development: Generating leads in the field of mobile site development and applications

Data Team Manager• Managed the data mining team of 10 with overall responsibility for website metadata. • Held responsibility for data mining and QA for business intelligence projects using MS SQL, usability improvements. • Coordinated between the Marketing and Development departments for BI project specifications.• Performed data management & validation using SQL queries.

• Managed a team of nine, and was responsible for recruiting and managing the communications, IT and data security departments. • Responsible for all client relations, including negotiating marcom and technical writing accounts, and managing freelance writers.

• Responsible for company marketing policies and implementation, including the creation of online marketing materials and product catalogs.• Increased customer base by 18% and B2B agreements by 50%.

• Marketing: contributed to marketing collateral that presented the company’s e-recruiting software.• Business Development: Analyzed competitive landscape, prepared SWOT analyses, presented beta version to clients and supervised integration of software

Lead corporate HR services for 400 employee division in this wireless mobile phone company.• Led recruitment drives, selected and interviewed candidates• Organizational Development: Designed and constructed HR policy procedures for company manual. Created procedures for recruitment and employee reviews.