Sam Siegel Email & Phone Number

Vernon Hills, IL, US

Elmira, NY, US

Product Manager of SAP Hybris / Commerce Cloud Implementation Driver of UI/ UX improvements, gathering customer feedback to improve experienceResponsible for integration to JD Edwards, PayPal, KlaviyoManagement of SI partnerships, contracts and budgets

Brentwood, Tennessee, US

Agile Product Owner responsible for analysis and definition of applications to match applicants to positionsManaged build of application that integrates to/ extends Microsoft Dynamics CRM

Cincinnati, OH, US

• Roadmap & maturity model development for multiple corporate departments to drive company results, including HR, Marketing, FP&A, eComm
• Consolidated application footprint from home-grown point applications to established, supported platforms
• Managed eCommerce solutions driving $40MM in sales annually and web-based configurator for made-to-order products
• Responsible for Power BI platform and metrics program
• Designed and implemented Agile based processes to expose and prioritize the work for Standard Textile’s IT Department
• Direct management of software development team for application maintenance and improvement

Seattle, Washington, US

• Rapid evaluation of a project’s or client’s biggest problems and generation of creative solutions
• Delivery of multiple contracts, assuming projects that were over budget and behind schedule, re-setting and re-organizing the work using Agile principles to achieve desired outcomes
• Management of internal and external UX, design and development groups on various platforms including Ektron, Salesforce, Drupal and Wordpress

Calgary, Alberta, CA

• Combination role of Account Manager and Project Manager for a top-tier digital agency
• Lead cross-disciplinary teams that include agency and client resources to collaborate and create amazing E-Commerce solutions on mobile, app and desktop platforms
• Work with large, politically challenging clients to build trust and consensus
• Lead design, research, SEO, experience and development by deriving end user needs from both primary and secondary sources
• Create briefs, project plans, presentations to initiate and promote projects

Calgary, Alberta, CA

• Analyze and elicit requirements for a massive e-commerce project, encompassing heavy regulatory requirements and highly complex products
• Partner with internal team to collaborate on designs, ensuring that all deliverables meet requirements

New York, NY, US

• Research, analysis and presentation of findings to executive-level program leadership
• Use Contextual Design to drive application and process development
• Project Management responsibilities in creating project schedules, writing charters, aligning tasks with shifting project goals and task tracking to milestones
• Change management responsibilities including presentations to over 200 stakeholders, content creation geared to internal stakeholders
• Creation and analysis of technical and operational requirements for implementation of content supply chain re-engineering

Alphen Aan Den Rijn, NL

• Expanded supervision of 46 full-time production publishing specialists responsible for approx. 130 print and/ or electronic products
• Specific responsibility for writing and delivering reviews and performance documents to entire group
• Leader of production projects to change technical environments of 13 products
• Leader of a group of 20 employees responsible for resolving data problems to prepare for launch of the IntelliConnect platform

Alphen Aan Den Rijn, NL

• Supervision of 26 production publishing specialists responsible for approx. 70 print and/ or electronic products
• Mentoring and coaching of newhire to 35 year veteran employees in customer service, leadership, task prioritization, initiative, professional behavior, communication and creative problem solving
• Writing/ delivery of employee evaluations, documentation of employee issues and performance improvement/ probationary plans with assistance of Production Manager
• Stakeholder and active participant in Documentum Implementation project, conversion projects of multiple products from DOS-based language to SGML, and product revision projects
• Day to day technical and problem resolution support for 26 Production Specialists
• Team Lead for business acceptance of platform design of the Documentum Information System implementation throughout 2006

Lisle, Illinois, US

• Supervision of a five-member post-sales customer service and administrative support team
• Responsible for nation wide order processing and fulfillment for domestic and international students, accounts receivable and payable, and general post sales customer service in a call center environment
• Stakeholder and active participant in Sequel Database Redesign and Oracle Implementation projects
• Coordination with in-house accounting and collections departments to ensure correct receipt and booking of revenue
• Lead employees in customer service, professional behavior, communication, and creative problem solving
• Executed customer service, sales, product, technical and procedural training

• Supervision of a five-member post-sales customer service and administrative support team
• Responsible for nation wide order processing and fulfillment for domestic and international students, accounts receivable and payable, and general post sales customer service in a call center environment
• Stakeholder and active participant in Sequel Database Redesign and Oracle Implementation projects
• Knowledge of Oracle finance, order and pricing management
• Created databases and information management processes for information originally kept manually

Mba, Communication

Ba, English