Sam Gibson Email & Phone Number

Christchurch, Nz

Christchurch, Canterbury, New Zealand

- Road mapped and implemented technology and process transformation as part of a broad automation-driven Service Desk modernisation initiative.- Scoped, trained, and provided high-level service design for a critical and highly impacting migration to Genesys Cloud.- Delivered tailored training outcomes out of KPI reviews to lift performance for multiple teams.- Promoted an inclusive work environment through my championing of the Spark Pride Community and the Mahi Tahi initiatives.

Christchurch, Canterbury, New Zealand

- Performing award nominated stand-up comedy at a variety of venues across Australasia and beyond.- Producing and marketing comedy shows with stakeholders from across the industry.- Managing a multi-faceted web and social media presence.

Christchurch, Canterbury, New Zealand

- Led CCL’s After-Hours Service Desk, maintaining high standards for customer support and incident response in a 24/7 space.- Founded a specialised Cloud Service Desk to support CCL’s modern Hybrid Cloud offerings.- Recruited and trained over 20 staff to support CCL’s rapid growth.- Fostered and drove a culture of continuous improvement across the Service Desk.- Facilitated speedy resolution of issues in the 24/7 space as an on-call resource.

Christchurch, Canterbury, New Zealand

- Guided technical resolution teams to achieve restoration of critical services within defined service level targets.- Communicated complex information at a level accessible to non-technical personnel under intense time pressure as the author of many incident communiqués.- Coordinated hastily formed teams of up to 80 individuals from a variety of business areas and skill backgrounds.

Christchurch, Canterbury, New Zealand

- Led a 24/7 Service Desk team to raise and maintain CCL's high standards for customer support and incident response.- Fostered a team environment of continuous professional and technical development.- Assisted with problem solving approaches and advising on processes as the first point of escalation in the after-hours space.

Christchurch, Canterbury, New Zealand

- Assisted enterprise users directly with Service Desk support and Incident Management.- Used hands-on problem solving to resolve technical issues within the Service Desk at tier 1 & 2 levels across technologies such as Windows, M365, Exchange, VMWare, Active Directory, and Azure.- Responded to server and networking monitoring alerts using toolsets such as Kaseya VNC, PRTG, VMWare, and Azure.

Christchurch, Canterbury, New Zealand

- Acted as an Officer of the Non-Profit Charity, and Trustee of the affiliated Trust, fulfilling legal and constitutional requirements and handling day-to-day and annual administration requirements.- Developed and lead initiatives to increase engagement in the Society and promote the arts in Christchurch.- Led the production management of multiple events and shows.

Christchurch, Canterbury, New Zealand

- Voted on initiatives brought to the Committee, and generally worked to support the goals of the Society.- Worked on the production of two major shows, and produced multiple smaller shows and events.- Championed the growth and development of the Society's technical theatre capabilities.- Became Acting Secretary part way through my term to support the Secretary in their absence.- Established lasting Health & Safety practices and processes still used by the Society.

Christchurch, New Zealand

Tutored University Students in a drop-in environment in the following topics: - Python 3 - Programming and Optimisation - Algorithm Implementation

Hamilton, New Zealand

- Handled inbound call volumes, resolving an array of enrolment enquiries from current and prospective students.- Assisted with outreach activities to prospective students to assist with their enrolment journey over the phone.- Represented the institution in person during Open Days.