With a Bachelor of Science in Computer Science from the University of Canterbury, my journey has led me to Spark New Zealand, where I specialise in developing efficiencies and technology solutions for a large, Enterprise-grade Service Desk. My biggest recent accomplishment has been spearheading a pivotal migration to Genesys Cloud, encompassing scoping, service design, and training.My core competencies in technical leadership, relationship building, and thriving in high-pressure situations have been instrumental in delivering better outcomes for my team and stakeholders. Embracing diversity and inclusion, I am an active supporter of Spark's Pride Committee.Outside my day job I also work as a stand-up comedian. Recent major achievements have included getting nominated for Outstanding Solo Performance in my sold-out debut season at the NZ Fringe Festival, successful runs of my show in Christchurch and at the Melbourne International Comedy Festival, and an upcoming season at Auckland Pride Festival.
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Functional AnalystHouse Of TravelChristchurch, Nz -
Technical SpecialistSpark New Zealand Apr 2024 - PresentChristchurch, Canterbury, New Zealand- Road mapped and implemented technology and process transformation as part of a broad automation-driven Service Desk modernisation initiative.- Scoped, trained, and provided high-level service design for a critical and highly impacting migration to Genesys Cloud.- Delivered tailored training outcomes out of KPI reviews to lift performance for multiple teams.- Promoted an inclusive work environment through my championing of the Spark Pride Community and the Mahi Tahi initiatives. -
Stand-Up Comedian & ProducerFreelance Nov 2018 - PresentChristchurch, Canterbury, New Zealand- Performing award nominated stand-up comedy at a variety of venues across Australasia and beyond.- Producing and marketing comedy shows with stakeholders from across the industry.- Managing a multi-faceted web and social media presence.
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Service Desk Team LeaderCcl Jan 2023 - Apr 2024Christchurch, Canterbury, New Zealand- Led CCL’s After-Hours Service Desk, maintaining high standards for customer support and incident response in a 24/7 space.- Founded a specialised Cloud Service Desk to support CCL’s modern Hybrid Cloud offerings.- Recruited and trained over 20 staff to support CCL’s rapid growth.- Fostered and drove a culture of continuous improvement across the Service Desk.- Facilitated speedy resolution of issues in the 24/7 space as an on-call resource. -
Major Incident ManagerCcl Jun 2021 - Mar 2024Christchurch, Canterbury, New Zealand- Guided technical resolution teams to achieve restoration of critical services within defined service level targets.- Communicated complex information at a level accessible to non-technical personnel under intense time pressure as the author of many incident communiqués.- Coordinated hastily formed teams of up to 80 individuals from a variety of business areas and skill backgrounds.
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Service Desk Shift LeaderCcl Jun 2021 - Jan 2023Christchurch, Canterbury, New Zealand- Led a 24/7 Service Desk team to raise and maintain CCL's high standards for customer support and incident response.- Fostered a team environment of continuous professional and technical development.- Assisted with problem solving approaches and advising on processes as the first point of escalation in the after-hours space.
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Service Desk EngineerCcl Aug 2020 - Jun 2021Christchurch, Canterbury, New Zealand- Assisted enterprise users directly with Service Desk support and Incident Management.- Used hands-on problem solving to resolve technical issues within the Service Desk at tier 1 & 2 levels across technologies such as Windows, M365, Exchange, VMWare, Active Directory, and Azure.- Responded to server and networking monitoring alerts using toolsets such as Kaseya VNC, PRTG, VMWare, and Azure.
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Secretary & TrusteeThe University Of Canterbury Drama Society Inc. Sep 2017 - Oct 2019Christchurch, Canterbury, New Zealand- Acted as an Officer of the Non-Profit Charity, and Trustee of the affiliated Trust, fulfilling legal and constitutional requirements and handling day-to-day and annual administration requirements.- Developed and lead initiatives to increase engagement in the Society and promote the arts in Christchurch.- Led the production management of multiple events and shows.
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Executive Committee MemberThe University Of Canterbury Drama Society Inc. Nov 2016 - Sep 2017Christchurch, Canterbury, New Zealand- Voted on initiatives brought to the Committee, and generally worked to support the goals of the Society.- Worked on the production of two major shows, and produced multiple smaller shows and events.- Championed the growth and development of the Society's technical theatre capabilities.- Became Acting Secretary part way through my term to support the Secretary in their absence.- Established lasting Health & Safety practices and processes still used by the Society.
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Computer Science TutorCampus Living Villages Feb 2017 - Oct 2017Christchurch, New ZealandTutored University Students in a drop-in environment in the following topics: - Python 3 - Programming and Optimisation - Algorithm Implementation -
Student Recruitment ConsultantWintec Nov 2016 - Feb 2017Hamilton, New Zealand- Handled inbound call volumes, resolving an array of enrolment enquiries from current and prospective students.- Assisted with outreach activities to prospective students to assist with their enrolment journey over the phone.- Represented the institution in person during Open Days.
Sam Gibson Education Details
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Computer Software Engineering
Frequently Asked Questions about Sam Gibson
What company does Sam Gibson work for?
Sam Gibson works for House Of Travel
What is Sam Gibson's role at the current company?
Sam Gibson's current role is Functional Analyst.
What schools did Sam Gibson attend?
Sam Gibson attended University Of Canterbury.
Who are Sam Gibson's colleagues?
Sam Gibson's colleagues are Godwin Sam, Stella Karpouchkina, Syed Anees, Sandhya Datla, Cheryl Whitham, Chithrali Devasena, Chloe Haul.
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Sam Gibson
Founder Of Impact Films | Expert Content Creator | 4.9 Million ViewsChristchurch Metropolitan Area -
Sam Gibson
Supporting Schools To Enrich Learning To Allow Their Students To ThriveBay Of Plenty, New Zealand2nlg.co.nz, twgroup.co.nz -
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Sam Gibson
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