Associate Director
Current Citi: Governance Controller, 7 MUSD, GPA (Global Production Assurance 24x7 MW Production Support Engagement) 420+ Associates, 38 Tracks,11K Servers, 2,500 Applicationso Successfully completed Adaptive Transition & Transformation within 2 months for Citi GPA and ensured all 23 SLAs GREEN for consecutive 6 monthso Implemented Chatbot to reduce amount of.