Thirugnana Sambandam Gurunathan Email & Phone Number

India

 Citi: Governance Controller, 7 MUSD, GPA (Global Production Assurance 24x7 MW Production Support Engagement) 420+ Associates, 38 Tracks,11K Servers, 2,500 Applicationso Successfully completed Adaptive Transition & Transformation within 2 months for Citi GPA and ensured all 23 SLAs GREEN for consecutive 6 monthso Implemented Chatbot to reduce amount of tickets generated (Ollama, Llama2 & flowise.ai)o Demonstrated POC for Splunk (to create dashboards for stakeholders)o C Level stakeholder Management (MD, Director & 7 VPs)o Capacity Management & Resource optimization plan implementedo Owned Issue Tracker Managemento Handled daily internal calls, weekly issue tracker calls & Monthly Leadership calls Fidelity: Key Delivery Manager, 2 MUSD, Client Managed Services,100+Associates LTIMINDTREE Canada: Key Delivery Manager Operations), 2 MUSD, Client Managed Services,100+Associates

Chennai, Tamil Nadu, India

 Manage multiple product implementation Beyontec Insurance Suite across Middle East Countries (Dubai, Abu Dhabi & Oman) 3 months warranty and subsequent production support Middle East: Al Buhaira NIC, Al Fujairah NIC, Dubai National Insurance, Dhofar Insurance, Emirates Insurance, Muscat Insurance, Invita, Damana, Abu Dhabi NIC, Union Insurance, National Life & General Insurance Africa: Zamara Reduced remote product installation of Beyontec Suite from 7 days to 1 day (DNIRC) by smart planning

Singapore

 100 Associates, Global Delivery, P&L, Business Development, Strategic Outsourcing, Client/Vendor/Stakeholder Management Banking & Retail Clients (ADM, Maintenance, Testing, Process Improvement, IT Solutions, Product Integration)  International Sales & Marketing (Presales, RFP, Contract Management, Solution Positioning, Specialized Services) Personality Transformation | Mentor | Coach | Corporate Training | Career Counselling Handled and closed 1 MUSD deals with P&G, Siemens, Allen Bradley, Schneider, Mitsubishi & Omron

India

 GDM, Testing Services for Banking & Retail Clients in Americas & Europe  Setup New Market Services (NMS) Eastern Europe, Brazil, Japan, MEA, Mexico, Australia, Canada & China) Peak Team size: 500+ | Annual Revenue 40 MUSD | P&L Effectively handled Business Transformation for Car Phone Warehouse® (CPW), UK replacing Patni, TCS & Contractors and Infosys team ramp up from 10 – 80 in 5 months Involved from RFP till signing of Sow with Government of Arizona, Transportation Department Effectively handled onsite-offshore coordination for flawless delivery Introduced New Engagement Model (NEM) in Royal Bank of Scotland® (RBS) & Nordstrom - Test Data Management System (TDMS) & Environment Setup which enhanced the Revenue Productivity (RP) by 25% Resourcefully engaged with Technologies, Small Business Cards, and Corporate Purchase Cards thereby increasing the business from 9MUSD to $22 MUSD in one year for American Express® (AMEX), USA.

United States

 Consultative Selling, ADM, Global Delivery for BoM, CIGNA, AMEX, SunTrust & other BFS Clients Annuity Business of 20MUSD | Team Size 200 – 250 Strategized Faster GTM at AMEX® - New Global New Account Element Builder (50% faster GTM, 25% cost reduction) Successfully handled Proactive Risk Monitoring entailing SLA/MSA Compliance, Penalty Clauses, Specialized Skill Requirements, Critical/High Risk Management, CR & CTQ Factors thereby saving 0.5 MGBP for RBS® Significantly handled QA involving: o Quality Parameters: CMMI, Process Compliance, Metrics Report, Effort Save, Reuse & Toolso Lean: iTRIM saving 45% Miscellaneous Effort in SEARS®/KMART® Citi®o 6 SIGMA: BRITE saving 175 KUSD for NORDSTROM®o Reuse Test Cases namely PACER in ICA®/RIMI® Norway saving 30% testing effort

Riyadh, Saudi Arabia

 Onsite Offshore Coordination | Talent Acquisition | Training & Development | Stakeholder Management  Team Size 100+ | 6 MUSD

India

 EDP Engineer --> Manager | Application Development & Testing for Naval Dockyards | MFG Domain | LAN | WAN

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering

Education record

Education record

Education record

Education record